Handled 75 plus calls a day depending on the day and time. Experience with Federal and State regulations, compliance polices, Business Code of Ethics, maintaining privacy and confidentiality of personal information of patients, clients and employees. HIPPA compliant. Using active listening skills, proper etiquette to diagnose and resolve escalating issues when appropriate. Troubleshot issues related to results reporting, service failures and other problems. Identifying missing or inconsistent information. Ensured that work activities are completed thoroughly, accurately, efficiently and in a timely manner. Using established protocols for reporting results and added tests to specimens when viable. Acted as a liaison between patients, clients, sales, billing and the laboratory.