Dixie Shirah Email and Phone Number

Promoted to Assistant Manager after Two YearsOversaw day to day store operationsMade bank deposits and money orders on behalf of the Store managerProvided excellent customer service to all customers in a timely mannerManaged daily reports of transactionsEnforced company policies and proceduresCoordinated schedules and assigned employee shiftsTrained new employees on restaurant processes and proceduresManaged a group of employees

Talks to customers over the phone to place orders and to resolve their questions or concerns.Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor when necessary and appropriate.Adhere to assigned work schedule, responsible to promptly clock in/out and approve the weekly schedule.Adhere to personal appearance policy.Troubleshoot and resolve product issues and concerns.Document and update customer records based on interactions.

Greet guests upon arrival, check them in, and provide them with any information they need to enjoy their stayAudit and balance reports from the day shiftsSchedule guest wake-up calls and reservations for the following dayVerify that all EOD work has been performed by other departmentsRespond to guest inquiries, concerns, and complaints as neededAnswer phones and place reservationsRun EOD computer functions so they are complete by the end of the shiftPrepare guest bills for next-day checkouts and process reservation cardsBalance cash drawers and record receiptsFacilitate the deposit of guests’ valuables in hotel safe

Assist the management in its daily operation.Provide assistance scheduling the staffPerforming inventory count of store suppliesAnalyze sales on a continual basisEnsure that the entire store’s equipment, as well as its facilities, is properly maintained based on the company’s standards.Assist in hiring and training new crew members to ensure that applicants are qualified to perform their delegated tasks