Studied all levels of franchise management and prepared to become an informed investor. Taught the importance of brand culture and trained new hires. Resolve customer complaints about food quality or service. Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records. Maintained positive and encouraging relationships with customers and staff. Make decisions and solve problems concerning customers and staff.

Office Manager for three large ambulatory centers - Determined core competencies for administrative assistants, compiled an employee handbook, prepared on-boarding orientation schedules, and facilitated a series of Web Ex training modules and job aids based on core competencies. Hazardous Waste Manager for all three facilities. Established positive team environment.Patient Registration Supervisor - Managed patient registration associates (PRA) in three medical clinics during the roll… Show more Office Manager for three large ambulatory centers - Determined core competencies for administrative assistants, compiled an employee handbook, prepared on-boarding orientation schedules, and facilitated a series of Web Ex training modules and job aids based on core competencies. Hazardous Waste Manager for all three facilities. Established positive team environment.Patient Registration Supervisor - Managed patient registration associates (PRA) in three medical clinics during the roll out of the Affordable Care Act (ACA). Provided PRA training and strategic processes to register new members, ensuring correct information was gathered and imputed into Epic system. Strategic Analyst - Designed a three-year strategic plan for the Health Information Management (HIM) department. Plan encompassed reorganizing individual HIM departments, increasing the level of professionalism through advance training and formal education, adding new technology such as in-house scanning and point of service tablet signage for consent forms. Introduced plan to change the HIM reporting structure from CFO to CIO, and integrating the HIM department with the HIE (Health Information Exchange) department. Built a SharePoint tracking and status reporting tool; trained HIM management to use tool, resulting in real-time communication between leadership.Health Information Management Supervisor - Supervised 17 medical transcriptionists. Provided advanced training and education, ensuring 100% of teams became Certified Medical Transcriptionists (CMT). Negotiated with Labor (SEIU Local 105) to re-write job descriptions and implement CMT program. Subject Matter Expert for two speech recognition (SR) technologies; front end SR for radiology and back end SR for specialty physicians. Implementation of SR projected to save organization $500-600K annually, increase physician dictation report turnaround by 50% and allow greater leverage of organization’s electronic medical record. Show less

Provided high-level secretarial support to St. John physicians and hospitalists on busy medical/surgical floor. Communicated with emergency room and administrative staff to coordinate patient care, and participated in decision-making for the floor. Admitted patients and verified private insurance, Medicare and Medicaid eligibility. Worked daily with physician practices and medical clinics to optimize patient care and patient follow up. Prepare daily spreadsheets… Show more Provided high-level secretarial support to St. John physicians and hospitalists on busy medical/surgical floor. Communicated with emergency room and administrative staff to coordinate patient care, and participated in decision-making for the floor. Admitted patients and verified private insurance, Medicare and Medicaid eligibility. Worked daily with physician practices and medical clinics to optimize patient care and patient follow up. Prepare daily spreadsheets for the head of nursing regarding the floor census. Assign beds for new patients based on knowledge of the resources necessary for each patient. Show less

Transcribed all job report types with 99% accuracy for eight years. Served as the Physician Satisfaction Team Co-Chair implementing physician-friendly procedures for timely dictation turnaround in the Medical Records Department.

Previewed new texts and designed curriculum. Taught medical transcription, including medical terminology, anatomy and physiology.