Having Over 3.2 years of Experience in the area of Application/Product Support Using SQL / Java / Unix. Involved in various all Phase of product support such as configuration, deployment, Monitoring, Troubleshooting & support.Involved java Code analysis, Debugging and Log Analysis.Find root cause for product level issues and collaborating with L3 / Engineering teams for follow-ups, escalations.Exposure to HTML, CSS and Oracle Database.Managing ticketed query system and ensuring comprehensive database of queries and resolutions are kept up to date.Good knowledge of database concepts, tables, Constraints, creating backup tables. Able to write SQL commands including DDL, DML and Select statements.Able to work in UNIX environment.Analyze and report product/application malfunctions immediately to concerned team.