Dixit Shahji Email & Phone Number

Bangalore Urban, Karnataka, India

1) Spearheaded product improvement initiatives for various WordPress plugins,including shipping carrier integrations, payment methods, discounts anddynamic pricing, and abandoned cart products.2) Promoted to Product Manager and Team lead, overseeing engaged in support, development, andQA teams, ensuring timely delivery of product updates and new features.3) Established and maintained strong relationships with partners like DHL, UPS,USPS, and Australia Post, securing better support and collaboration for APIintegrations.4) Managed product roadmap, coordinated cross-functional efforts, andcommunicated product vision and mission to all stakeholders.Conducted in-depth product research and analysis, providing actionableinsights for product enhancements and new development.5) Led development and launch of ReachShip, a SaaS platform enabling e-commerce owners to connect with multiple shipping carriers through ReachShip API. Facilitated live shipping rates and shipping label generation.6) Directed and supervised a team of 18 engaged in Development, QA, andSupport.7) Reduced customer support inquiries by creating a comprehensive productdocumentation and user guides

Udaipur, Rajasthan, India

1) Customer support through calls and emails related to smart metering solutions.2) Ticket creation and handling on JIRA automation tool.3) Software installation and troubleshooting.4) Actively part of mentorship program where I have mentored 7 interns.5) Continuous communication with senior stakeholders for escalation support.6) Handled various invoicing projects for international clients.7) verification of training and knowledge documents.

Udaipur Area, India

*Experienced in creating Marketing and Sales Funnels on Infusionsoft and Agile CRM.*Experienced in Memberium and Thrive plugin*Email Marketing and Lead generation.*E-Commerce automation.*Social Media Management.*Hands on experince for Facebook Marketing and Instagram Marketing.*Generating and analyzing reports from different CRM .*Daily US/UK client communication.*Photoshop.

Udaipur Area, India