• Office365 and Azure Administration: Provided comprehensive administration support for Office365 applications including SharePoint, OneDrive and managed Azure Cloud computing environments, configuring policies, resource groups, and storage.• Server and Network Maintenance: Performed maintenance and troubleshooting of servers, backup systems, On-premises, and Azure Active Directory, including managing and configuring network monitoring tools like SolarWinds (SIEM).• Backup and Disaster Recovery: Monitored all PMRI backups (VM, File, Database, etc.), performed regular backups and restores using Veeam tools, and developed and implemented disaster recovery policies and procedures.• Virtualization and Infrastructure Management: Deployed, configured, and maintained ESXi servers and virtual machines, participated in maintaining and monitoring both on-premises and cloud infrastructures and provided documentation related to network configuration and processes.• Technical and Collaborative Support: Provided support for hardware, peripherals, network access, productivity applications and collaborated with IT and various departments to define requirements, design solutions, and conduct tests for IT projects.

• Responded to Tier 1 and Tier 2 support requests: Efficiently managed and resolved technical issues from end users, providing exceptional customer service and ensuring minimal downtime. Utilized advanced troubleshooting techniques to diagnose and resolve hardware, software, and network issues, while maintaining detailed documentation of all support interactions.• Technical communication: Translated complex technical information into clear, non-technical language to help end users understand the issues and solutions. Conducted training sessions and created user guides to improve overall tech literacy within the organization.• Imaging and deployment of new computers: Systematically imaged, configured, and deployed new computers, ensuring seamless integration into company networks and systems. Implemented standardized procedures for software installations and updates, contributing to a more efficient onboarding process.• Maintenance of office technology: Proactively maintained and upgraded office PCs, POS systems, printers, networks, and mobile devices to ensure optimal performance and security. Conducted regular audits and preventive maintenance to identify and mitigate potential issues before they impacted productivity.• Inventory control: Led efforts in inventory management, including the procurement, tracking, and replenishment of IT equipment and supplies.• Network and connectivity management:Expertly diagnosed and resolved connectivity issues to restore user access to local networks, cloud-based storage, and the internet. Conducted regular network performance assessments and applied necessary adjustments to maintain optimal network functionality.• Project involvement and leadership: Participated in IT projects and initiatives, contributing technical expertise and support. Led small-scale IT projects, coordinating with cross-functional teams to achieve project goals on time and within budget.

• Followed the production list provided by the supervisor.• Stored food properly by adhering to food safety policies and procedures.• Prepared packages for delivery.• Broke down, cleaned and sanitized workstations at end of the shift.• Multitasking and collaborating with other workers.• Adhered to company safety policies and procedures for proper food safety and sanitation.

1) Establish strong communication skills by interacting with various customers 2) Worked with a high volume of money and inventory management.3) Maintain a safe and clean work environment.

1) Worked in a fast-paced environment. 2) Displayed effective multitasking for day-to-day tasks {Prepare food, Handle orders, communicate with customers}. 3) Managed inventory. 4) Managed staff and worked on employee payrolls.