Dixitkumar K. Email & Phone Number

Ahmedabad, Gujarat, India

• Implemented SharePoint List function to track organization work, ensuring timeline adherence and status monitoring.• Spearheaded the Jira Help Desk project implementation to streamline IT work processes.• Managed IT projects at Crowe UAE, ensuring efficient communication and collaboration within the team.• Developed a basic automation project to overcome repetitive tasks.

Remote

As an IT Help Desk professional at Crowe UAE, I am responsible for remotely supporting over 350 users across Dubai, Sharjah, and Abu Dhabi. This includes configuring laptops and systems according to Crowe UAE's standards, creating Dropbox and SharePoint Groups and allocating user rights based on requests, setting up SharePoint Teams and assigning appropriate permissions, handling data migration, checking and creating cloud entities in Sage CRM, creating and assigning rights in CaseWare cloud, installing and updating CaseWare software, generating World Check reports, QMS Software support and Manage, O365 New Email ID creation, Distribution Groups creation and updating details of 365 IDs details, Use of Power-automation for some regular repeated work, conducting IT training for new users, and managing the IT office for Growise Advisory LLP in Ahmedabad, which supports 60 users. This involves overseeing Sophos firewall and endpoint protection, router and CCTV management, coordinating with vendors for new requirements, managing WVD Azure, printers, O365, OneDrive, Teams, SharePoint, and mail communication, as well as other IT infrastructure tasks.

Gujarat, India

As the lead of the End User Support team in Adani's IT department for All India airports, I am responsible for overseeing various operations including ServiceNow operations, compliance updates, point of sale machine support, Office 365 administration, mail communication, SharePoint management, OneDrive configuration, Outlook configuration on systems and mobile devices with Citrix Secure Hub, domain configuration for fresh laptops, team coordination, and managing and updating the ticketing portal for incident and request tracking. Additionally, I handle daily and monthly incident and request reporting, IT asset inventory and management, and provide remote support using Bomgar.

India

As an IT support professional at Mahindra Holidays and Resorts Ltd., Udaipur (Kumbhalgarh, Jaisalmer), my responsibilities include joining systems to the domain, installing and configuring various software such as SAP, Tallisma, Crest, Outlook, antivirus, printers, and kot printers, managing server room maintenance, ensuring connectivity routes, checking and configuring all Wi-Fi routers, maintaining the asset portal, handling IT asset purchases, sales, and scrapping and providing remote support through SCCM. Additionally, I conduct audits of IT assets to ensure compliance and efficiency.

Ahmedabad, Gujarat, India

The nature of work at Space Application Center in Ahmedabad, Gujarat involves providing IT support which includes network troubleshooting, OS and software installation, troubleshooting of COWAA, EGPS, MGPS software, backup and restore, and hardware repairing.

Ahmedabad, Gujarat, India

The nature of work at the Space Application Center in Ahmedabad, Gujarat involves IT support tasks such as network troubleshooting, OS and software installation, troubleshooting of COWAA and EGPS software, backup and restore, and hardware repairing