Dixitkumar Patel Email & Phone Number

Provides in-depth diagnosis for operating systems software/hardware failures and develops solutions.• Configuring and Administering in DNS, DHCP and AD Servers• Designs, develops, recommends and implements new or revised system software, utilities and automated processes as necessary• Strong knowledge of Datacenter Operations and network technologies• Knowledge and adherence to ITIL best practices for execution of Incident/Request/Change Management• Participate in the Change Management and other ITIL processes• Participate in the creation of work instructions and knowledge base articles• Performs incident resolution, problem determination and root cause analysis in accordance with Service Level Agreements• Assist in the development of automation tools• Works with vendors to resolve hardware and software issues• Network – Cisco LAN (Nexus Product Lines) & SAN (MDS Product Lines)• Assists in managing with all necessary automation tools to support patching/remediation/STIG efforts for all environments• Will manage with all necessary automation tools to support patching/remediation/STIG efforts for all environments• Compute – Cisco UCS blade & rack-mount servers, UCS Director• Assist in the planning, design, testing, troubleshooting, and deployment of physical and virtual server environments and workstations• Monitor global system performance and carry out performance tuning• Provide day to day second level technical and developer support for critical business and trading systems• Ensure user satisfaction by providing technical assistance and user communication• Work with Change & Problem Management Tools• Performance and capacity management on VMWare servers• Involvement with escalations and incident management including post incident reporting

Northbrook, Il, Us

Strong troubleshooting skills in VMware windows operating systems.• Managed configuration, deployment, implementation and ongoing support of Cisco products.• Expertise in Unified Computing System USC (2.x) server infrastructure hosting EnterpriseApplication.• Implemented cloud based operational strategy and standards, and applied research that align with the firm IT strategy vision and realization; including project and budget planning and execution.• Experienced in Vblock matrix upgrades.• Analyzed and resolved complex enterprise system hardware and software problems; interface with peer teams and vendors to coordinate solutions.• Working with Architecture team on hardware specifications and server configurations for various applications.• Mentoring on-shore and off-shore team members on projects.• Developed and documented standard server build procedures.• Excellent problem determination, troubleshooting and performance tuning skills.• Knowledge of project management and statistics using different charts to analyze the projects.• All round experience system support activities, data center operations such as design, install, Upgrade, decommissions and recommendations.• Training of support person to perform first level troubleshooting activities.• Assist application teams on various migrations, deployment and all other support activities.• 24*7 production support and working with critical server level sgreements.• Handle incoming calls for support in a prompt, efficient and friendly manner.• Manage tickets within the Remedy ticketing system.• Respond to automated system alerts.• Troubleshoot a myriad of problems at the Operating System level and how they related to application.• Coordinate with various application teams for rapid solutions to critical issues as they arise.• Use of BASH scripting to ease of accomplishing routine tasks for customers.• Provide on call support for help with issues outside of business hours.

Plano, Us

Ensured network, system and data availability and integrity through preventive maintenance and upgrades.• Implemented company policies, technical procedures and standards for preventing the integrity and security of data, reports and access.• Managed Firewall, Network monitoring and server monitoring remotely.• Managed user and group policys.• Identified and corrected performance issues.• Provided after hours support for applications and project efforts when needed.• Researched, troubleshot and resolved complex problems independently.• Created documentation that empowered and enabled user community.