● Troubleshoot, diagnose, and provide timely solutions to problems encountered by clients.● Installed software and hardware in client’s units to ensure their needs are met.● Interacted and communicated electronically and in-person with various departments, vendors, and levels of staff to install, upgrade, and troubleshoot system installations.● Perform backups, migrations, and recovery operations● Consult user guides, technical manuals, SOPs, and other documents to research and… Show more ● Troubleshoot, diagnose, and provide timely solutions to problems encountered by clients.● Installed software and hardware in client’s units to ensure their needs are met.● Interacted and communicated electronically and in-person with various departments, vendors, and levels of staff to install, upgrade, and troubleshoot system installations.● Perform backups, migrations, and recovery operations● Consult user guides, technical manuals, SOPs, and other documents to research and implement solutions. Show less

● Completed and prioritized client services in a timely matter.● Balanced multiple tasks to create solutions to client issues while keeping quality and detail to a high standard.● Worked with clients directly to ensure staff is assisting customers with service/repair issues while achieving department goals. ● Handle all aspects of service sales including: completing customer contracts and warranties and receiving customer payments.

● Communicated with clients via email and by phone call in a professional manner● Troubleshoot, diagnose, and provide timely solutions to problems encountered by clients● Installed software and hardware in client’s units to ensure their needs are met● Interacted and communicated with various departments, vendors and levels of staff to install, upgrade, and troubleshoot system installations.● Follow company standards and SOPs in resolving customer concerns & escalate to manager… Show more ● Communicated with clients via email and by phone call in a professional manner● Troubleshoot, diagnose, and provide timely solutions to problems encountered by clients● Installed software and hardware in client’s units to ensure their needs are met● Interacted and communicated with various departments, vendors and levels of staff to install, upgrade, and troubleshoot system installations.● Follow company standards and SOPs in resolving customer concerns & escalate to manager where required to ensure timely resolution Show less