Danielle Dixon-Moyle Email & Phone Number

Port St Lucie, Florida, United States

Took a Voluntary Separation Package from Verizon so I could move to Florida to care for my Mother full-time while she was on hospice. She recently passed and I am eager to get back to full-time work.

Basking Ridge, NJ

• Cultivated multi-channel launch programs for new and existing products and services worth $100M annually. [4 direct reports]
• Responsible for creating and implementing standard operating procedures, quality control audit methodology and automation strategy for the GTM team and its customers
• Monitored operations for compliance with regulatory and company guidelines
• Evaluated employee progress and compliance while identifying areas for additional coaching
• Prepared and presented executive level pitch and progress decks
• Streamlined and automated internal processes to improve overall workflow

Basking Ridge, NJ

• Accountable for top line revenue and unit growth of more than $65M annually for the Family Services’ Portfolio. {2 direct reports]
• Spearheaded new product development and enhanced existing products on web, mobile web and mobile apps
• Successfully managed vendor relationship for product build and ongoing enhancement releases
• Collaborated with partners and internal teams to drive product vision and project prioritization
• Supervised design, developer and data engineering resources to propel new product development projects
• Delivered polished products by directing launch and ongoing refinement

Basking Ridge, NJ

• Drove self-serve and operational initiatives for the retail channel, including improving the customer experience and deflecting non-sales transactions from the store and care channels.
• Responsible for project managing Verizon Wireless’ in-store Express Services Program
• Accountable for program development, deployment, functionality, and performance
• Defined and owned ongoing strategy for user interface and roadmap
• Developed and provided training to the field
• Managed site catalyst and field reporting

Morristown, NJ

• Design and implement strategic initiatives to maximize productivity in VZW retail locations. [8 direct reports]
• Perform analysis of Store Channel transactional data to validate strategies and implement tools and process improvements to increase productivity and customer satisfaction
• Recommend and implement new policies and changes to existing policies and procedures for retail locations that protect Verizon Wireless employees and assets
• Accountable for the development and prioritization of all systems’ enhancement work
• Maintain assertions and implement additional controls to align with Sarbanes-Oxley
• Managed capital budget for Northeast Area retail channel

Morristown, NJ

• Manage VZW’s technical services vendors to ensure performance fell within contractual guidelines. [18 direct reports]
• Created and managed a $60M per annum contract for VZW technical services
• Achieved 66% YOY increase in service/accessory revenue by effectively implementing programs encouraging technical staff to sell accessories and enhanced features
• Collaborated with VZW departments including Compliance, Finance, Facilities, Inventory and Logistics
• Liaison with OEMs regarding hardware performance and new hardware/accessory launches
• Ensured customer satisfaction through continual process improvements and effective management of resources

Morristown, NJ

• Created, implemented, and managed the B2B and indirect contracts and proposals process for the NE Area. [ 1 direct report]
• Prepared and wrote formal responses to B2B RFP’s, RFI’s and RFQ’s
• Worked with Sales, Finance and Legal departments to provide equitable resolution to outstanding negotiation points
• Developed and implemented tools and training for account managers designed to exceed revenue attainment targets
• Developed internal Corporate Account database