Danielle Dixon-Moyle Email & Phone Number

Port St Lucie, Florida, United States

Took a Voluntary Separation Package from Verizon so I could move to Florida to care for my Mother full-time while she was on hospice. She recently passed and I am eager to get back to full-time work.

Basking Ridge, Nj

Cultivated multi-channel launch programs for new and existing products and services worth $100M annually. [4 direct reports]• Responsible for creating and implementing standard operating procedures, quality control audit methodology and automation strategy for the GTM team and its customers • Monitored operations for compliance with regulatory and company guidelines • Evaluated employee progress and compliance while identifying areas for additional coaching • Prepared and presented executive level pitch and progress decks • Streamlined and automated internal processes to improve overall workflow

Basking Ridge, Nj

Accountable for top line revenue and unit growth of more than $65M annually for the Family Services’ Portfolio. {2 direct reports]• Spearheaded new product development and enhanced existing products on web, mobile web and mobile apps • Successfully managed vendor relationship for product build and ongoing enhancement releases • Collaborated with partners and internal teams to drive product vision and project prioritization • Supervised design, developer and data engineering resources to propel new product development projects • Delivered polished products by directing launch and ongoing refinement • Managed communications with internal and external stakeholders • Leveraged deep knowledge of user experience to drive continual improvements • Boost key metrics through user testing and other feedback • Researched and identified market opportunities while monetizing current opportunities across Family Service offerings

Basking Ridge, Nj

Drove self-serve and operational initiatives for the retail channel, including improving the customer experience and deflecting non-sales transactions from the store and care channels. • Responsible for project managing Verizon Wireless’ in-store Express Services Program• Accountable for program development, deployment, functionality, and performance • Defined and owned ongoing strategy for user interface and roadmap • Developed and provided training to the field • Managed site catalyst and field reporting • Oversaw user acceptance testing and go to market support

Morristown, Nj

Design and implement strategic initiatives to maximize productivity in VZW retail locations. [8 direct reports]• Perform analysis of Store Channel transactional data to validate strategies and implement tools and process improvements to increase productivity and customer satisfaction • Recommend and implement new policies and changes to existing policies and procedures for retail locations that protect Verizon Wireless employees and assets • Accountable for the development and prioritization of all systems’ enhancement work • Maintain assertions and implement additional controls to align with Sarbanes-Oxley • Managed capital budget for Northeast Area retail channel

Morristown, Nj

Manage VZW’s technical services vendors to ensure performance fell within contractual guidelines. [18 direct reports]• Created and managed a $60M per annum contract for VZW technical services • Achieved 66% YOY increase in service/accessory revenue by effectively implementing programs encouraging technical staff to sell accessories and enhanced features • Collaborated with VZW departments including Compliance, Finance, Facilities, Inventory and Logistics • Liaison with OEMs regarding hardware performance and new hardware/accessory launches • Ensured customer satisfaction through continual process improvements and effective management of resources • Led VZW’s emergency response to 9/11 terror attack

Morristown, Nj

Created, implemented, and managed the B2B and indirect contracts and proposals process for the NE Area. [ 1 direct report]• Prepared and wrote formal responses to B2B RFP’s, RFI’s and RFQ’s • Worked with Sales, Finance and Legal departments to provide equitable resolution to outstanding negotiation points • Developed and implemented tools and training for account managers designed to exceed revenue attainment targets • Developed internal Corporate Account database