Director of IT Operations | Specializing in IT Strategy, Infrastructure Modernization & Cybersecurity | Delivering Results Through Team Leadership & Process Improvement 🔹Showcasing over 15 years of driving efficiency, cost optimization, and regulatory compliance across global organizations. 🔹Passionate about managing large-scale IT systems, overseeing endpoint security, and implementing robust IT governance structures. 🔹Strategic leader adept at developing security enhancement roadmaps, optimizing IT budgets, and ensuring compliance with global regulations such as SOC 2, HIPAA, and HITRUST. 🔹Committed to collaborating with executive teams to align IT strategies with business objectives to achieve cost savings and improve operational performance. Key Career Highlights ⭐ Empowering Leadership: Led the strategic restructuring of the IT team during a period of constrained resources and organizational restructuring, realigning roles and responsibilities to maintain efficiency and meet deadlines for critical, outward-facing projects. ⭐ Endpoint Security Champion: Oversaw and improved IT security operations and implemented best practices to achieve compliance in security audits and reduce endpoint security risks. ⭐ IT Infrastructure Strategist: Managed a multi-million-dollar corporate software budget, driving significant cost efficiencies by collaborating with stakeholders to optimize, deprecate, and consolidate legacy systems.Education & Training 🌐 Bachelor of Science, Cloud Computing | Western Governors University: 2024 🌐 Information Technology Security & Administration Program | My Computer Career: 2018 Skills & Expertise IT Operations | IT Governance | IT Service Management | Team Leadership | Resource Optimization | Cross-Functional Collaboration | IT Security | Endpoint Security | Compliance | Regulatory Standards | SOC 2 | HIPAA | HITRUST | Security Audits | Vulnerability Assessments | Identity & Access Management | Zero Trust Architecture | IT Infrastructure | Cost Optimization | SaaS Portfolio | Vendor Management | Project Management
Thread
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Director Information Technology OperationsThread Jan 2023 - Present► Led the strategic restructuring of the IT team during a period of constrained resources and organizational restructuring, realigning roles and responsibilities to maintain efficiency and meet deadlines for critical, outward-facing projects ► Led compliance activities and ensured adherence to global regulations by overseeing IT security operations and implementing best practices, achieving compliance in security audits and reducing endpoint security risks. ► Created and implemented a cybersecurity enhancement roadmap with strategic initiatives to deploy advanced threat detection systems, endpoint protection platforms, and vulnerability assessments to reduce security incidents. ► Managed a multi-million-dollar corporate software budget, driving significant cost efficiencies by collaborating with stakeholders to optimize, deprecate, and consolidate legacy systems. ► Led a rapid office relocation project, completing the entire process within 60 days, including IT infrastructure setup, equipment procurement, and coordination with vendors, ensuring high operational uptime during the transition.
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Senior Manager, Information Technology OperationsThread Apr 2022 - Dec 2022► Built, administered, and supported IT systems for 250+ users, ensuring 99.9% uptime and maintaining high stability, flexibility, and security standards across all endpoints. ► Led regulatory compliance initiatives, partnering with the compliance team and executive stakeholders to provide critical security, data protection, and privacy insights to achieve annual SOC 2 recertification and HIPAA and HITRUST compliance attestations. ► Spearheaded the technical aspects of back-to-back M&A, overseeing IT due diligence and identifying key systems for synergy to integrate two organizations into a unified global workforce with operational continuity post-merger. ► Reduced response times and increased end-user satisfaction by implementing an IT Service Management (ITSM) ticketing system to streamline incident handling and service requests. ► Led IT operations, mobile device management, and technical support teams on improving team efficiency and achieving a reduction in unresolved tickets. ► Established and enforced operational systems, processes, and policies, ensuring compliance with regulatory standards and collaborating closely with the CISO and VP of QA and Compliance to manage corporate risk.
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It ManagerThread Apr 2021 - Mar 2022► Established IT governance, processes, and systems to improve efficiency and workflow organization, driving improvements in operational efficiency as THREAD transitioned from the startup phase with 300 employees. ► Built and scaled IT team from 3 to 13 direct reports, modernizing IT and provisioning functions to drive improvements in team productivity. ► Led recruitment and training of the IT and Provisioning Team, resulting in reducing onboarding time and improving team proficiency through process standardization. ► Led the build-out of THREAD’s 100-person NC headquarters, delivering the project on time and within budget, while ensuring seamless IT infrastructure for the workforce. ► Served as an SME and managed all domestic and global provisioning efforts for mobile devices, implementing strategies to ensure on-time delivery and maintain device deployment accuracy across multiple regions.
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Sr. It Operations And Project ManagerVerasci Jul 2016 - Mar 2021Durham, North Carolina, Us► Built, administered, and supported IT systems for 250+ users, ensuring stability, flexibility, and security across networks, devices, applications, and policies, driving operational efficiency and reliability improvements. ► Led a team of 20+ members across IT operations, mobile device management, and support teams, ensuring high performance, collaboration, and execution of IT initiatives. ► Established and enforced operational systems, processes, and policies across the organization, improving consistency and governance in IT operations and ensuring 100% compliance with security standards. ► Championed the transition to remote work during the COVID-19 pandemic by implementing and training employees on mobile devices, collaboration software, and video conferencing tools with minimal disruption and downtime. ► Led the migration from conventional PBX to a hybrid VoIP solution, enhancing telecommunication efficiency and scalability, and reducing costs for the organization. -
Information Technology Support SupervisorVerasci Jul 2017 - Feb 2018Durham, North Carolina, Us► Took over management of IT and customer support teams, training staff for IT roles and transitioning them into IT support analyst positions, leading to building a 6-person IT and 4-person customer support teams. ► Built a 3-person device provisioning team and delegated leadership of the customer support team, allowing focus on IT and provisioning operations. ► Developed KPIs, reporting dashboards, and call scripts, enabling the customer support team to track performance and improve service quality scores.
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It Support AnalystVerasci Jun 2016 - Jun 2017Durham, North Carolina, Us► Took charge as the sole IT resource after my manager’s departure, stabilizing and enhancing IT operations leading to securing a supervisor position within the company. ► Acted as the primary contact for technology-related issues, delivering innovative solutions and ensuring timely resolution of technical challenges.
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Upgrade Technician, Team LeadSoftpro May 2015 - Nov 2015Raleigh, Nc, Us -
Remote Support TechnicianPlumchoice, Inc Oct 2008 - May 2015Lowell, Ma, Us -
System AdministratorMid-Atlantic I.T. Nov 2012 - Jul 2014
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Desktop Support/Network AdministratorThe Bridgenet Group Oct 2007 - Nov 2008
James D. Education Details
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Western Governors UniversityInformation Technology -
My Computer CareerNetwork And System Administration/Administrator
Frequently Asked Questions about James D.
What company does James D. work for?
James D. works for Thread
What is James D.'s role at the current company?
James D.'s current role is Director of IT Operations | Driving IT Efficiency with Expertise in Identity & Access Management, Endpoint Security, and Compliance | Skilled in IT Infrastructure Leadership and Cost Optimization.
What schools did James D. attend?
James D. attended Western Governors University, My Computer Career.
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