James D. Email & Phone Number

► Led the strategic restructuring of the IT team during a period of constrained resources and organizational restructuring, realigning roles and responsibilities to maintain efficiency and meet deadlines for critical, outward-facing projects ► Led compliance activities and ensured adherence to global regulations by overseeing IT security operations and implementing best practices, achieving compliance in security audits and reducing endpoint security risks. ► Created and implemented a cybersecurity enhancement roadmap with strategic initiatives to deploy advanced threat detection systems, endpoint protection platforms, and vulnerability assessments to reduce security incidents. ► Managed a multi-million-dollar corporate software budget, driving significant cost efficiencies by collaborating with stakeholders to optimize, deprecate, and consolidate legacy systems. ► Led a rapid office relocation project, completing the entire process within 60 days, including IT infrastructure setup, equipment procurement, and coordination with vendors, ensuring high operational uptime during the transition.

► Built, administered, and supported IT systems for 250+ users, ensuring 99.9% uptime and maintaining high stability, flexibility, and security standards across all endpoints. ► Led regulatory compliance initiatives, partnering with the compliance team and executive stakeholders to provide critical security, data protection, and privacy insights to achieve annual SOC 2 recertification and HIPAA and HITRUST compliance attestations. ► Spearheaded the technical aspects of back-to-back M&A, overseeing IT due diligence and identifying key systems for synergy to integrate two organizations into a unified global workforce with operational continuity post-merger. ► Reduced response times and increased end-user satisfaction by implementing an IT Service Management (ITSM) ticketing system to streamline incident handling and service requests. ► Led IT operations, mobile device management, and technical support teams on improving team efficiency and achieving a reduction in unresolved tickets. ► Established and enforced operational systems, processes, and policies, ensuring compliance with regulatory standards and collaborating closely with the CISO and VP of QA and Compliance to manage corporate risk.

► Established IT governance, processes, and systems to improve efficiency and workflow organization, driving improvements in operational efficiency as THREAD transitioned from the startup phase with 300 employees. ► Built and scaled IT team from 3 to 13 direct reports, modernizing IT and provisioning functions to drive improvements in team productivity. ► Led recruitment and training of the IT and Provisioning Team, resulting in reducing onboarding time and improving team proficiency through process standardization. ► Led the build-out of THREAD’s 100-person NC headquarters, delivering the project on time and within budget, while ensuring seamless IT infrastructure for the workforce. ► Served as an SME and managed all domestic and global provisioning efforts for mobile devices, implementing strategies to ensure on-time delivery and maintain device deployment accuracy across multiple regions.

Durham, North Carolina, Us

► Built, administered, and supported IT systems for 250+ users, ensuring stability, flexibility, and security across networks, devices, applications, and policies, driving operational efficiency and reliability improvements. ► Led a team of 20+ members across IT operations, mobile device management, and support teams, ensuring high performance, collaboration, and execution of IT initiatives. ► Established and enforced operational systems, processes, and policies across the organization, improving consistency and governance in IT operations and ensuring 100% compliance with security standards. ► Championed the transition to remote work during the COVID-19 pandemic by implementing and training employees on mobile devices, collaboration software, and video conferencing tools with minimal disruption and downtime. ► Led the migration from conventional PBX to a hybrid VoIP solution, enhancing telecommunication efficiency and scalability, and reducing costs for the organization.

Durham, North Carolina, Us

► Took over management of IT and customer support teams, training staff for IT roles and transitioning them into IT support analyst positions, leading to building a 6-person IT and 4-person customer support teams. ► Built a 3-person device provisioning team and delegated leadership of the customer support team, allowing focus on IT and provisioning operations. ► Developed KPIs, reporting dashboards, and call scripts, enabling the customer support team to track performance and improve service quality scores.

Durham, North Carolina, Us

► Took charge as the sole IT resource after my manager’s departure, stabilizing and enhancing IT operations leading to securing a supervisor position within the company. ► Acted as the primary contact for technology-related issues, delivering innovative solutions and ensuring timely resolution of technical challenges.

Ludwigshafen, De

Raleigh, Nc, Us

Lowell, Ma, Us

B.S. Cloud And Systems Administration, Information Technology

Itsa - Information Technology Systems Administrator, Network And System Administration/Administrator