Adhithya (Diya) Nandagopal Email & Phone Number

Melbourne, Vic, Au

Applications :Procura Health Care ManagementTime Target Application Management, Airwatch Configuration and Management, Client Suppory Portal and Macquarie Telecom Portal, Citrix Management, Xen-app server, Lync Sever 2010, Riskman Application Configuration, Nurse Call and DECT Phone Systems, Cisco Call Manager Configuration.Accountabilities: Build application support Knowledge base to record issue resolutions and workarounds.Basic SQL Knowledge Implementation.Take ownership of all assigned business application incident tickets and follow throughout.Contribute to the on-going development and enhancement of relevant service standards and guidelinesTesting and upgrades on all the above Business applications Working on Org Structures.Ability to communicate with technical and non-technical terms for the clients to help and improve the standards.Updating Policies and Standards.Contribute towards the e-learning - by doing Video Documents on Procura. ICT Projects Completed:Client Support Portal Implementation according to business and end user needs.

Victoria, Australia

Platform: Service NowTechnical Support: Windows 7, Microsoft 365(2016), Lotus Notes, IBM Domino Administrator, Active Directory, Citrix Management, Knowledge base, SAP & JDE Support.Server On boarding, Server Build, CI and CMDB Configuration on SNOW, Asset Management, Mobility Issues, Major Incident Process, Change Management & Process Management.•Trained on Major Incident Management process handling.•Level 1 and 2 Support for the logging, investigation, monitoring, resolution and closure of reported Incidents and Requests.•Troubleshooting Windows 7, Microsoft Office 365 (2016) support, Desktop Issues, File share access management, Mobility (Mobile Iron).•JDE Support issues on Citrix Console Management.•Basic SAP support.•Sound Knowledge on IBM Notes 9 e-mail application, Domino Registry and IBM same time Issues.•Creating Knowledge base articles, documenting FAQ’s.•Performance to meet or exceed team median for set KPI targets for customer enquiry and Incident handling and escalation management.•Maintains customer contact throughout call life cycle so as to manage expectations through to call closure to only occur after validation with the customer.•User account Creation and administration. (Lotus Notes, Active Directory)•Asset management, updating CI and CMDB Register on Service Now•Service Now support and update records up to date.

Vilankuruchi

•Monitoring all social properties, creating unique, engaging content and participating on social media on behalf of the brands.•Create daily content for multiple social media platforms across different industry verticals.•Measure and optimize content based on analytics•Communicate on a daily basis with clients to maintain awareness of updates and offerings.•Find and implement new social strategies, tools and tactics as they develop.•Fill out bi-monthly and monthly reports based on existing campaigns and overall community growth.•Become fully immersed in the clients brand and culture.•Delegate responsibilities to social media interns as needed.•SEO and Ad words marketing.

Auckland, New Zealand

Responsible for logging & managing service calls on average of 20 help desk calls and e-mails regularly. Communicating with the next level service engineers to support customer queries. Following all service and management processes, escalate as required if SLA breach likely. PLATFORM: JIRA, Serwal Ticketing Tool, Windows 7, 8Reporting Internal: Support Analysts, Technical Services Team, Service Delivery Managers, Southern Regional Manager.External: Customers, Vendors• Receiving, logging and managing service calls from clients and internal staff via telephone and email regarding the phone connection initiations or problems.• Maintain high degree customer service for all support queries and adhere to all service management principals.• Gather all information on incidents and service requests and perform initial triage.• Provided Support with resetting codes, voice messages, VOIP services & establish connections. Dealt with Alcatel,NEC,Astra,Samsung phone systems. • Follow up on status and progress of open incidents and escalate based on priority.• Routine incident resolution.• Adherence to ITIL Service Management procedure in line with ITIL methodologies.• Documenting and ensuring that incidents are resolved in line with the customer.• Confirm closure of incidents with customer.

Auckland, New Zealand

Research analysis, Data Maintenance and to evaluate the popular searches done by the students. Assisting and guiding all the students and staff with their user authorization and passwords, troubleshooting the hardware/ software issues. Responsibilities• Administration support to the executive team, general office administration such as mail, filing, reports, stationary orders and word processing.• Research Analysis will be done by the Number of searches done for a particular book for Data Mining.• Manage, coordinate, develop and evaluate the training given to students on-line Subject Librarian teams.• Develop institutional statistical reports and provide analysis of trends for specialised reports. • Design, develop and implement SLA’s for clients requiring ongoing specialist reports.• Represent Research Support Services on appropriate committees and Working as a Team.• Design and develop guidelines and templates for new services to support data management services for Faculty and Students.• Assisting students, Tutors and updating with the standard software and technical products.

Auckland, New Zealand

Responsible for ensuring the conditions on the license complied with. • Ensuring products are positioned in such a way that sales increase and impulse fly buy off the shelves.• Recruiting the best-in-breed employees and provide each with the tools necessary to outpace personal and company production goals.• Creating and giving user rights and permission to the staff members.• Controlling remote tills and updating on the ECM (Enterprise Content Management).• Preparing Monthly report and keep up-to-date & updating the KPI’S to Head office.• Preparing Online Riot Training coffee assessments for staff members.• Monitor and evaluate buying trends across stores and develop plans geared towards achieving profit objectives.• Team collaboration, partner with other managers to design roadmaps focused on building product and store brands.

Diploma In Business It, Information Technology

Activities and Societies: Seminars Assisting for Applied management studies

Bachelor'S Degree, Computer Science

Activities and Societies: College Magazine Chief Editor "Exultant Elite" Exhibiting Models Networking,Emerging Technology Porto-types.