Diyana Hardi Email and Phone Number
I am a versatile and results-driven professional with extensive experience in global account management, customer service leadership, advisory roles, and administrative support. My career has been characterized by a commitment to excellence, a passion for customer satisfaction, and a continuous drive for professional growth.*Professional Experience:- Global Account Manager : Successfully managed and nurtured key client relationships, driving business growth and ensuring customer satisfaction on a global scale.- Customer Service Team Lead : Led and motivated customer service teams, implemented process improvements, and ensured high levels of customer service and support.- Customer Advisor : Provided expert advice and solutions to customers, enhancing their experience and resolving issues efficiently.- Admin Executive : Delivered comprehensive administrative support, optimized office operations, and contributed to overall organizational efficiency.*Key Skills and Competencies:- Salesforce Certified : Proficient in navigating and utilizing the Salesforce platform, including data management, user setup, and business process automation.- Client Relationship Management : Expertise in building and maintaining strong client relationships to foster loyalty and business growth.- Team Leadership : Proven ability to lead, develop, and inspire teams to achieve and exceed performance targets.- Customer Service Excellence : Dedicated to delivering exceptional customer service and ensuring customer satisfaction.- Administrative Efficiency : Skilled in administrative functions, ensuring smooth operations and efficient workflow.I am passionate about leveraging my diverse skill set to contribute to organizational success and am always eager to embrace new challenges and opportunities for professional development. Let's connect and explore how we can achieve great things together!
Accpa Solutions Inc.
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Global Account ManagerAccpa Solutions Inc. Oct 2023 - Present -
Customer Service Team LeadWebhelp Mar 2023 - Dec 2023Accra, Greater Accra Region, Ghana Responsible for managing a team of 10-15 members Monitoring team performance and reporting on metrics and Key Performance Indicators Overseeing day-to-day operations of the team Listening to team members’ feedback and resolving any issues or conflicts Escalating issues in a timely manner to the relevant departments for resolution Discovering training needs and provide coaching for team members to boost performance -
Customer AdvisorWebhelp Sep 2022 - Dec 2023Accra, Greater Accra Region, Ghana Responsible for managing queries, complaints of clients and sending issues that need escalation to the team leads and respective departments for resolution. Handling client issues in a timely and professional manner to provide customer satisfaction. Responsible for managing sales (upselling and cross selling of products) and assisting customersin making purchasing decisions Providing support and comprehensive product information to customers -
Admin Executive/ Travel AgentWings Afrique Travels And Tours Aug 2020 - Feb 2021Accra, Greater Accra, Ghana*Booking of Airline E-tickets and Hotel Reservations *Answering Calls*Dealing With Clients Complaints*Providing Client Maximum Satisfaction*Providing Good Customer Services *Helping Clients Plan And Arrange Travel Itineraries
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Front Desk AttendantWellness Hub Dec 2017 - Feb 2018Accra, Greater Accra, Ghana*Welcoming and greetings of clients *Answering incoming Calls *Making Bookings
Diyana Hardi Education Details
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Salesforce Associate -
Travelport GhanaTicketing -
Buckman Aviation CollegeAirline Management Studies -
International School Of AviationTravels And Tourism
Frequently Asked Questions about Diyana Hardi
What company does Diyana Hardi work for?
Diyana Hardi works for Accpa Solutions Inc.
What is Diyana Hardi's role at the current company?
Diyana Hardi's current role is 2X Salesforce Certified | Account Management | Client Management | Customer Service Team Lead | Communication Strategist | Marketing | Research Analyst |.
What schools did Diyana Hardi attend?
Diyana Hardi attended Trailhead By Salesforce, Travelport Ghana, Buckman Aviation College, International School Of Aviation.
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