Diyanshu Kumar Email & Phone Number

Delhi, Dl, In

Noida, Uttar Pradesh, India

Job Responsibilities:• Providing technical support and troubleshooting to resolve technical difficulties in response to client emails and ticketing system questions.• keeping thorough records of client interactions and problems in order to enhance customer service and spot trends and patterns in technical problems.• Analyzing problems' causes and trends in an effort to remove problems from the environment.• Monitoring the problems and prioritizing to ensure a timely resolution, which helps resolve tickets under the SLA.• By conducting MSR and establishing healthy relationships with the cross-functional team while assuring the continuation and improvement of services, Hindustan Zinc Limited was able to reduce the incident ticket count by 50%.• Examining the incident's business process and testing the scenarios, use cases, and APIs with Postman.• Interacting with cross-functional teams, such as product development and implementation, to make sure that customer complaints were resolved quickly and successfully.

Delhi, India

Job Responsibilities:• Instructed training classes on the usage of CAD software.• Used engineering skills and CAD software knowledge to provide technical support to clients and channel partners.• Interacted with customers to help diagnose issues, as well as research and find out solution to improve customer satisfaction.• Developed and strengthen long-term relationship with customers.• Learned and gain expertise in new technical areas as and when required for the team & personal development.

New Delhi, Delhi, India

Job Responsibilities:• Provided training on various CAD Software concept with practical exposure as set by the company.• Trained a group Students, Professionals and clients on various CAD Softwares also provided support in order to resolve their engineering drawing/design or software related queries.• Solved technical problems & provided support to team members in order to enable them on respective technologies.

Noida, Uttar Pradesh, India

Job Responsibilities:• Developed prototypes and testing new designs.• Carried out quality assurance tests on new designs.• Travelled to manufacturing plants and factories to gather information and liaise with manufacturing and quality teams.• Created blueprints and complete 3D designs of New Parts and Tools using CAD Software (AutoCAD, Siemens NX & Solidworks).• Done reverse engineering on old parts in order to modify as per the requirements.• Communicated with customers to understand their needs. assisting with understanding designs and drawings is another aspect.

Agra, Uttar Pradesh, India

Job Responsibilities:• Offered instruction on various CAD software ideas with practical experience in accordance with company standards.

Diploma In Post Graduation, Design And Manufacturing

Bachelor Of Technology - Btech, Mechanical Engineering