• Taking a High volume on inbound and outbound calls, emails, and chats.• Taking additional task from Leadership to lead and assist with team meetings.• Navigating multiple systems to aid in answering questions and resolving issues while keeping a low call handling time.• Ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.• Ability to manage multiple tasks simultaneously.• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care• Able to work under pressure with minimal supervision.

Learning the Ins and Outs of Service now. Accomplishing relational database administration and implementation. Responsible for overseeing the maintenance and security of company intranets

Assists clients with any issues involving their computer hardware, communications software, or computer applications. Manages Help Desk tickets in a timely manner while being the first point of contact. document user requests and also update client trouble tickets with the current status of the issue. Also, I undertake maintenance of computer networks, hardware, software, and other equipment.

Resolve customer complaints via phone, email, mail, or social media .Ensuring that customers are satisfied with products or services while also letting customers or clients know about additional products or services to achieve sales for the company.Determining the quickest, most effective ways to answer a client’s or customer’s questionsEscalating queries and concerns all while troubleshooting common issues with a product or service account.