-Worked as a home-base call operator for all internal and external calls for 6 months/1 year in Front Desk-Assisted guests with check-in, check-outs and fronts desk inquiries.-Handled up to 80 arrivals and departures during the peak seasons, together with two agents on a shift-Maintained accurate end-of-the-day and auditing reports on a night shift-Become an "up-seller" in January 2022 and rewarded with "extra mile Q1" in 2021-Hold the responsibility for maintaining the… Show more -Worked as a home-base call operator for all internal and external calls for 6 months/1 year in Front Desk-Assisted guests with check-in, check-outs and fronts desk inquiries.-Handled up to 80 arrivals and departures during the peak seasons, together with two agents on a shift-Maintained accurate end-of-the-day and auditing reports on a night shift-Become an "up-seller" in January 2022 and rewarded with "extra mile Q1" in 2021-Hold the responsibility for maintaining the office inventory-Worked closely with a finance department to track and report the monthly and pending "refunds" Show less