Dwight D. Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Germany

• Collaborated with international, cross-functional, and distributed teams to manage email platforms for hosted US, EU and APAC telecom providers, as well as other communication giants. • Worked very close with development and qa teams to provide critical assistance during the deployment and troubleshooting phases of new deployments and maintenance of core systems.• Handled day-to-day operations such as meeting SLA’s, patching, troubleshooting, migrations, client onboarding, provisioning, and ensuring compliance with legal frameworks and answering Jira tickets of new request or support level 2 and up.• Adopted infrastructure-as-code (IaC) practices across private clouds in multiple data centers, utilizing Kubernetes, helm, Terraform, Chef and Ansible, kubespray, automated processes with GitLab CI to help bring the company into a modern approach so we achieve 30% faster turnaround in deployments.• Worked with development teams to break down monolithic applications to microservices for deploy in Kubernetes using Helm• Maintained Gitlab in house for the Open-Xchange code base and tools & pipelines• Bash and Python: o Tools to help with the reoccurring tasks of searching, manipulation of files, common changes, help system monitoring, log analysis, backups, and routine checks.o Created exporters for Prometheus to flow the data to where it could be imported for processing• Planned, Built and Maintained Prometheus (PromQL), Grafana AWS cluster for safe monitoring in case of an outage that was integrated into our 24x7 on call rotation so metrics could still be accessed.• Identified and resolved Common Vulnerabilities and Exposures to keep the company secure meeting important requirements• Create comprehensive documentation, to assist training new SRE’s and Support personnel for a better understanding, troubleshooting, and knowledge transfer of Company systems and networks.

Glendale, California, United States

• Handled day-to-day operations such as meeting SLA’s, patching, troubleshooting, migrations, client onboarding, provisioning, and ensuring compliance with legal frameworks and answering Jira tickets of new request or support level 2 and up..• Worked closely with development and qa to release and diagnose new releases and current versions. • Supported Maintained VMware Enterprise infrastructure with Windows Server and Linux operating systems, including installation, configuration, and troubleshooting.• Bash, Python and PowerShell: o Tools to help with the reoccurring tasks of searching, manipulation of files, common changes, help system monitoring, log analysis, backups, and routine checks.o Manage queues, caching directories and other aspects for our state of the art offset and digital printing processing and web.o PowerShell for managing Windows systems and the in house f5 appliance. • Handled day-to-day operations such as meeting SLA’s, patching, troubleshooting, migrations answering jira tickets of new requested or support.• Worked to move printing software and customer facing website to AWS using many of the AWS. • Identified and resolved Common Vulnerabilities and Exposures to keep the company secure meeting important requirements• Create comprehensive documentation, to assist with system understanding, troubleshooting, and knowledge transfer. • Provided troubleshooting for both MySQL and NoSQL DB’s such as MySQL, Maria SQL and a Amazon RDS DB.• Provide training and support to operations center staff on platform usage and best practices.

Universal City

• Provided leadership as Manager of Operations responsible for leading US and International support and quality assurance teams to build and support NBC Digital Media Applications across Multi-Regional AWS infrastructure.• Handled day-to-day operations such as meeting SLA’s, patching, troubleshooting, migrations answering Jira tickets of new requested or support.• Fostered a collaborative team environment, promoting open communication and knowledge sharing among team members.• Collaborated to develop processes surrounding support for launch and long-term support of all NBC Digital Properties.• Worked with Akamai CDN for content and caching• Coordinated and implemented migration of NBC.com and The Tonight Show with Jimmy Fallon to new AWS infrastructure.• Create comprehensive documentation, to assist training new SRE’s and Support personnel for a better understanding, troubleshooting, and knowledge transfer of Company systems and networks.• Monitored, optimized, and improved cloud resource usage and application performance using New Relic, Crash Reporter and Xcode. ODB Bridge• Monitored, optimized, and improved OTP, XBOX, PlayStation and Apple TV resource usage and application performance using New Relic, Crash Reporter and Xcode.• Bash and Python: o Tools to help with the reoccurring tasks of searching, manipulation of files, common changes, help system monitoring, log analysis, backups, and routine checks.o Manage queues, caching directories and other aspects for our state of the art offset and digital printing processing and web.• Responsible for keeping updated with fluent and emerging technology to assist in daily operations.• Create comprehensive documentation, to assist new with system understanding, troubleshooting, and knowledge transfer. • Configured Fastlane for automated beta deployments and releases for your iOS and Android apps.• Preformed load testing with JMeter and/or Blaze meter to check infrastructure load pain points and bottle neck

Burbank, California, United States

Glendale, California, United States