Debojyoti(Dj) Mitra Email & Phone Number

Seasoned Customer Success Leader with 20 years of experience in providing strategic consultation on customer strategies. I have led high performing CS teams, and built CS functions from the ground up. I specialize in helping Fortune 100 clients align their customer strategies and digital initiatives with business goals. My expertise lies in shaping strategies to deliver world class customer experiences, scalable customer success models, optimizing omni channel customer journeys, and accelerating technology adoption all contributing towards accelerating digital transformation. I have successfully managed multimillion-dollar portfolios of global enterprise customers, emphasizing growth and retention through adoption, value realization, and cultivating strong executive relationships. Have exposure to diverse industries which include telecom, banking, retail, healthcare and have consulted clients across US, Canada and Asia.I hold an MBA degree from a top Canadian business school and have worked across diverse industries, including retail, banking, and healthcare. My knowledge extends to managing large-scale global enterprise CRM and ERP implementations. Cloud transformation using industry-leading solutions and best practices.Specialties: Account Management, Customer Success, Relationship management, ERP, CRM, Cloud Computing, Project Management

Listed skills include Cloud Computing, Service Delivery, Strategic Planning, Solution Selling, and 8 others.