Collaborate with capital project managers on capital improvement projects - Provide quotes that align capital improvement budgets with operational requirements - Assure compliance with state licensing for food and beverage outlets to facilitate timely opening of new venues - Operate as liaison between resort team and project team for projects that impact resort operations Maintain solid relationships with suppliers at all levels of their operations to achieve excellent… Show more Collaborate with capital project managers on capital improvement projects - Provide quotes that align capital improvement budgets with operational requirements - Assure compliance with state licensing for food and beverage outlets to facilitate timely opening of new venues - Operate as liaison between resort team and project team for projects that impact resort operations Maintain solid relationships with suppliers at all levels of their operations to achieve excellent service and quality - Meet regularly with suppliers to assess needs and nurture partnerships with key individuals - Follow through with suppliers with any inconsistencies and feedback regarding their operations Support the finance department in the budget and forecasting process for food and beverage - Assist chefs with maintaining individual food and beverage costs to drive overall GOP - Created on-demand checkbook tool that provides exposure to departments to help maintain monthly expenses Evaluate market changes and negotiate with existing and new suppliers to reach competitive agreements - Review contracts annually to ensure they are still applicable and align with Marriott contract requirements - Achieved and continue to maintain 94% vendor compliance rating with Avendra Contract Administration and Execution and Enforcement - Create and Modify contracts based on needs and incorporate Marriott, Owner, and Disney required language - Review all Terms and Conditions and mitigate risk through contractual language and insurance review - Organize and present bid review process to ensure quality work and pricing in all categories - Contract enforcement and support when needed to ensure vendors are complying with contracted agreements Show less

Oversee daily operation of the resort food and beverage purchasing operation: -Manage annual food purchasing of $20m and beverage purchasing of $5m-Manage 14 employees in the storeroom organization and receiving operations-Evaluate market changes and negotiate with existing and new suppliers to reach competitive agreements:-Worked with IT partners to negotiate two-year Verizon contract for over 600 resort-wide devices Control costs and continuously seek efficiency in all… Show more Oversee daily operation of the resort food and beverage purchasing operation: -Manage annual food purchasing of $20m and beverage purchasing of $5m-Manage 14 employees in the storeroom organization and receiving operations-Evaluate market changes and negotiate with existing and new suppliers to reach competitive agreements:-Worked with IT partners to negotiate two-year Verizon contract for over 600 resort-wide devices Control costs and continuously seek efficiency in all operational areas:-Developed daily recap to give chefs an up-to-date detail of food cost and restaurant managers an accurate daily beverage cost to encourage sound decision-making-Streamlined the quarterly and monthly inventory processes and developed tools to compare previous inventories to gain better month-over-month and year-over-year perspective -Reorganized food and beverage storeroom and incorporated pars that accommodate needs of all food and beverage outlets while also improving ordering efficiency Maintain solid relationships with suppliers at all levels of their operations to achieve excellent service and quality:Meet regularly with suppliers to assess needs and nurture partnerships with key individuals Follow through with suppliers with any inconsistencies and feedback regarding their operationsPlan and communicate large group/event orders in advance to assist suppliers in making sound purchasing decisions to keep our product requirements in stockStrive to improve overall competitiveness of the resort through innovative programs:-Led the brewing partnership, development, and implementation of Phins & Feathers, a unique resort craft beer-Support food and beverage leaders as a co-facilitator for the Food and Wine Classic Craft Beer Seminar annually Show less

Lead a dynamic team of 250 servers and bartenders and 13 captains in the rigorous banquet operation that serves over 200,000+ Guests annually and generates $38,000,000 annual revenue. -Oversee all banquet beverage ordering and maintain beverage costs below 20% through partnering with distributors to negotiate prices. -Build, nurture, and maintain relationships with clients and vendors in order to provide a seamless and memorable experience for banquet guests, while maximizing profit… Show more Lead a dynamic team of 250 servers and bartenders and 13 captains in the rigorous banquet operation that serves over 200,000+ Guests annually and generates $38,000,000 annual revenue. -Oversee all banquet beverage ordering and maintain beverage costs below 20% through partnering with distributors to negotiate prices. -Build, nurture, and maintain relationships with clients and vendors in order to provide a seamless and memorable experience for banquet guests, while maximizing profit margin. Integrate enhanced technology to the operation to improve operational efficiency: -Implemented Staffmate, an online program that effectively schedules Cast Members and provides a streamlined method to manage the real-time changes in banquet staffing needs. -Purchased iPad Minis for banquet leadership to eliminate waste and allow the team to quickly view and update Banquet Event Orders and floor diagrams. . -Continuously identify opportunities to differentiate the banquet experience through innovative programs such as DJ’s Brew Hub, a craft beer experience and updated bars with unique, customizable lighting and enhanced storage and presentation available for the bartenders. Show less

-Lead, schedule, and coordinate 40 Cast Members in providing a unique dining experience at a signature dining location, including special private dining events.-Develop new tools to encourage efficiency in the operation such as host stand enhancements and a streamlined nightly report.-Partner with IT to integrate new POS terminals and act as liaison between IT and Food and Beverage.-Assist in raising Trip Advisor restaurant position to #71 from #385 out of 966 restaurants in… Show more -Lead, schedule, and coordinate 40 Cast Members in providing a unique dining experience at a signature dining location, including special private dining events.-Develop new tools to encourage efficiency in the operation such as host stand enhancements and a streamlined nightly report.-Partner with IT to integrate new POS terminals and act as liaison between IT and Food and Beverage.-Assist in raising Trip Advisor restaurant position to #71 from #385 out of 966 restaurants in Orlando, currently.-Hire and provide coaching and feedback to Cast Members to create a positive work environment built on excellence.-Co-facilitate Craft beer seminar for groups and Food and Wine Classic. Show less

Responsible for hiring and developing Assistant Food and Beverage Manager.Generated new wine list to blend well with restaurant theme, while still maintaining Omni standards.In charge of scheduling, labor budgeting and payroll for restaurant associates.Work directly with clients to book large parties and restaurant buyout events.Manage Restaurant, bar and Lobby bar food and beverage cost controls.Develop wine and spirits training and partner with distributors to develop… Show more Responsible for hiring and developing Assistant Food and Beverage Manager.Generated new wine list to blend well with restaurant theme, while still maintaining Omni standards.In charge of scheduling, labor budgeting and payroll for restaurant associates.Work directly with clients to book large parties and restaurant buyout events.Manage Restaurant, bar and Lobby bar food and beverage cost controls.Develop wine and spirits training and partner with distributors to develop staff incentives.Certified Micros Property Expert serving as point of contact for all Retail and Food and Beverage POS operations. Show less

Lead team of 40 associates in David's Club, an upscale steakhouse and sports bar, and Zen, the resort's signature dining experience that specializes in Pan-Asian cuisine.Manage daily operation in Trevi's, a 200-seat dining room for breakfast, lunch, and dinner.Created new organization and par levels for food and beverage ordering to ensure accurate inventory.Developed new training tools and standards to assure proper guest service.

Personally developed VIP standards of procedure guidelines for corporate VIPs, high-profile guests and group contacts to ensure four-diamond service at all levels.Inspected all VIP rooms prior to arrival and maintained constant communication with housekeeping.Created sustainable streamline amenity process to better serve clients and associates.

Partnered with multiple departments to provide excellent guest experiences in a high volume resort. Ensured high quality presentation of guest rooms through daily inspections and follow-up with housekeeping staff. Communicated with team to initiate safety procedures to benefit the team as a whole.Implemented communication journal for housekeeping and front desk to maintain a seamless guest experience and build partnership between the two departments.

Excelled in providing exceptional guest service by becoming thoroughly familiar with resort activities, special events, dining experiences, and general questions about the resort and its surrounding areas.Supported leadership team by helping peers with challenging or unfamiliar situations.Trained new Cast Members on front desk to achieve excellence in the role and develop a sense of purpose.