Developed an Internal Penetration Testing Program & Standards. Worked in collaboration with SOC personnel to test alarms and security controls using VECTR & the MITRE ATT&CK Framework. Provided Tier 3 Support for security-related events to determine severity, contain threats, recovery systems and information Conducted forensic investigations pertaining to policy infractions, malicious software, and potential foreign threats. Worked effectively under limited supervision and in a small team environment.

Performed network penetration tests, Wireless assessments and vulnerability assessments for small and midsized businesses. Providing business owners, the means to more actively manage and reduce risk to their business. Administered and maintained the Endpoint Protection environment for over 4,000 clients and servers. Also created and deployed standard operating procedure protocols and how to guides for clients and IT Staff. Performed daily analysis of logs to determine anomalies and malicious behavior on key systems. Administered and maintained client firewall appliances for over 200 clients.

Managed all aspect of business, payroll, and others. Managed 2 full time employees and a call center. Resolved client lockouts in commercial, residential, and automotive environments. Provided key extractions, lock repair services, and picking and drilling when necessary. Provided auto lockout service for AAA. Maintained multiple master key management systems. Managed 100+ a week call load with a <30min response time.