Dj Werner Email & Phone Number

United States

United States

Eden Prairie, Minnesota

Eden Prairie, Mn

Major Incident Recovery

Brooklyn Park, Mn

ServiceNow Subject Matter ExpertEvent Management Process OwnerIncident Management Process OwnerKnowledge Management Process Owner ServiceNow On-Call Process OwnerPartnering with other Target Technology teams to roll out Knowledge Management in ServiceNow.Participated in multiple ServiceNow platform upgrades including just recently moving to Eureka Instance.Recently completed a move, in Target Technology Services, to priority levels from a severity structure to align… Show more ServiceNow Subject Matter ExpertEvent Management Process OwnerIncident Management Process OwnerKnowledge Management Process Owner ServiceNow On-Call Process OwnerPartnering with other Target Technology teams to roll out Knowledge Management in ServiceNow.Participated in multiple ServiceNow platform upgrades including just recently moving to Eureka Instance.Recently completed a move, in Target Technology Services, to priority levels from a severity structure to align toindustry standards.Continue to Cross-Train on other ITSM processes. (Problem, Configuration, Change, Asset, Release Management) Show less

Brooklyn Park, Mn

High Severity Incident Management Process OwnerIdentified, coordinate and facilitated the restoration of high severity Target Technology Services incidents as quicklyas possible. Responsible for communicating all phases of the incident restoration to Senior Management.Completed RCA Summary for Problem Management.Assisted in interviewing and hiring of new Incident ManagersResponsible for the training of new Incident Managers.Responsible for the 24x7 scheduling of 8… Show more High Severity Incident Management Process OwnerIdentified, coordinate and facilitated the restoration of high severity Target Technology Services incidents as quicklyas possible. Responsible for communicating all phases of the incident restoration to Senior Management.Completed RCA Summary for Problem Management.Assisted in interviewing and hiring of new Incident ManagersResponsible for the training of new Incident Managers.Responsible for the 24x7 scheduling of 8 Incident Managers Assisted other ITSM process areas with various Project work as neededCreated the Incident Manager Quality Program which ensured every high severity incident followed a strict set ofguidelines. Report was sent to Senior Leadership weekly. Show less

Brooklyn Park, Mn

1st Level Help Desk for all Target team members. Assisted clients with technical issues as well as procedural issuesusing knowledge base via phone and email support. Escalation Management Process OwnerProject work as assigned by managementTrained in new Specialists

Cottage Grove, Mn

Building customer relationships in person and by phone. Manages customer portfolio, services relationships andcross-sells all products and services.Consistently exceeded challenging sales and referral goals by proactively selling products and services to customersand referring customers to other areas of the bank.Assisted store team members and store leadership in training in new Personal Bankers

Associate Of Arts (Aa), General Studies

General Studies

Education record