Passionate leader driving global student engagement and enrollment success in the dynamic field of international admissions and recruitment.🔹 Recruitment Strategy Architect: Crafting innovative recruitment strategies to attract top-tier international talent, leveraging market insights and industry best practices to achieve enrollment targets.🔹 Cross-Cultural Liaison: Serving as a bridge between Mahi Visa Services and diverse international communities, nurturing relationships with prospective students, educational partners, and governmental agencies worldwide.🔹 Admissions Process Orchestrator: Ensuring seamless and equitable admissions procedures for international applicants, championing transparency, integrity, and compliance with regulatory standards.🔹 Team Empowerment Catalyst: Inspiring and empowering a dedicated team of admissions professionals, fostering their growth, and equipping them with the tools and knowledge needed to excel in their roles.🔹 Data-Driven Innovator: Harnessing the power of data analytics to drive informed decision-making, optimizing recruitment efforts, and continuously enhancing the applicant experience.

Customer Service: Providing excellent customer service by assisting customers with fuel purchases, processing transactions at the cash register, and answering inquiries about products and services.Fuel Pump Operations: Operating fuel pumps, handling fuel transactions, and ensuring that customers are safely and efficiently fuelled up.Stocking and Merchandising: Stocking shelves with merchandise, ensuring products are well-organized and adequately displayed, and maintaining cleanliness and orderliness in the store.Cleaning and Maintenance: Performing routine cleaning tasks such as sweeping, mopping, and wiping down surfaces to maintain a clean and sanitary environment. You may also be responsible for basic maintenance tasks, such as changing trash bins or refilling windshield washer fluid.Safety and Security: Following safety protocols to ensure the safe operation of fuel pumps and adherence to safety standards. Additionally, you may be responsible for monitoring the premises for any security concerns and reporting any incidents or suspicious activities.Cash Handling and Accounting: Handling cash transactions accurately, reconciling cash drawers at the end of your shift, and ensuring that all transactions are recorded properly.Team Collaboration: Working collaboratively with other team members to ensure smooth store operations, assisting colleagues when needed, and communicating effectively with supervisors or managers.Compliance: Adhering to company policies and procedures, as well as relevant regulations and laws governing the operation of petrol stations.Upselling and Promotions: Informing customers about promotional offers, upselling additional products or services, and actively engaging with customers to enhance their shopping experience.

• Processing, assessing, and issuing admissions documentation within agreed turnaround timelines, adhering to international admission requirements and standards.• Ensuring timely and accurate processing of student applications, electronic Confirmation of Enrolment (eCoEs), and offer letters to increase enrolment conversion rates.• Evaluating student applications based on international admissions criteria, including academic qualifications, language proficiency, and other relevant factors.• Conducting Genuine Temporary Entrant (GTE) screening to ensure applicants' genuine intentions to study in the country.• Communicating admission outcomes to all necessary stakeholders, including students, agents, and education partners.• Collaborating with onshore and offshore stakeholders, partners, and education agents to gather admission and GTE-related documentation, provide feedback, and dispatch offer letters.• Organizing and coordinating English placement tests in collaboration with the university's language centre or relevant department.• Responding to agent and student inquiries promptly and professionally, ensuring exceptional customer service.• Maintaining accurate student records using student information systems and adhering to data management protocols.• Uploading relevant supporting documentation to the student document repository following agreed naming conventions.• Conducting initial screening of admission application documents before routing them to academic staff for further review if required.• Managing requests and applications for transfer of credit for prior learning, either during the admission application process or afterward, and communicating outcomes to applicants.• Occasionally providing support to Business Relations and Marketing (BRAMs) or agents by traveling to countries for fairs.• Ensuring compliance with Admission Policy Requirements and Australian Government Legislative Requirements (ESOS Act, HESA, DOHA, etc.)

• Provide outstanding customer service to staff, students, prospective students and the broader campuscommunity via a “one-stop-shop”:• Plan and deliver student transition and retention activities, including orientation, revival weeks andpromotion of workshops, trips, seminars and other events, working with the Success Coaches, Library,Learning and Technology.• Develop engaging, timely and relevant campus content for student communications plan for each study period, via campus portals, publications, social, digital and local campaigns• Provide international student administration services, including orientations and visa / COE enquiries,complying with external regulatory requirements and company policies and procedures• Welcome student complaints as a source of wisdom, resolve issues quickly and effectively and usecomplaints to inform improvements• Provide accurate information for students with any course or tuition fee and invoice queries, includingprocessing of tuition fees and incidental fees and collection of FEE-HELP and VET FEE-HELP forms• Follow-up with students to ensure prompt payment and collection of fees as required• Ensure high-quality, accurate and timely processing of all student records or enquiries administered oncampus including admissions, enrolment, transcripts and statements of attainment, initiating academicprocesses, complying with external regulatory requirements and company policies• Assist with graduation ceremonies including communicating with graduands and their guests and assisting in event preparation and at the ceremonies as required• Assist with exam invigilation as required• Provide support for day to day campus activities, carrying out other duties as required by the CampusDirector• Support the Campus Director in the delivery of the Student Transition and Retention (STAR) plan for your campus and collaborate with peers to ensure national consistency, including orientation.

• Independently researched and updated personal knowledge of all products.• Resolved customer service-related issues, questions, and concerns as dictated by company policies on both a reactive and proactive basis. • Serve both internal and external customers by responding to all forms of communication within established timeframes. Engaged with every customer in an interaction that results in the highest level of Customer Satisfaction. • Achieves departmental KPIs and continually strive for improvement in the service. Ability to multi-task and consistently meet deadlines with strong analytical and selling skills. Recommended alternative solutions and provide direction to those customers in need of further assistance, and also Provide personalised support to returning customers Supported and provided superior service to customers and ensured effective and long-term problem resolution. • Provided timely and accurate information to customers regarding order status and product knowledge requests, also provided timely feedback to the company regarding issues or customer concerns. • Ensured that customers understand product information, and provided additional information to customers as needed. Tools Familiar with : MS Office, Reporting tools, Calibration call tools.