Drew Jackson Email & Phone Number

Cuyahoga Falls, OH, US

Strongsville, Ohio, United States

Managed cross-departmental security program, resulting in a measured improvement in incident response times and overall threat mitigation.Coordinated with multiple internal and external teams to integrate eClose functionality into customer portal, culminating in a 783% surge in user engagement.Collaborated with external vendors and directed over 20.

Hudson, Ohio

Fostered collaborative relationships with internal marketing and graphic design teams to strategize, develop, and deploy digital assets, emails, campaigns, and more; liaised with merchants and the creative team to plan and launch promotions as well as maintained promotions and deals via SAP, Oracle XStore, and CE Cloud.Ensured optimal system functionality.

Streetsboro, Ohio, United States

• Handled all aspects of inventory management during assigned shifts to ensure adequate stock levels based on demand.
• Bolstered engagement with customers and the local community by strategizing and launching innovative, brand-aligned social media campaigns, directly contributing to in-store traffic growth.
• Strengthened event attendance and donations through effective event management, flier design, and promotions.
• Advocated for compliance with internal quality and operations standards while collaborating with leadership teams, including cleanliness, animal care, safety, security, and customer service protocols.
• Demonstrated a strong ability to adapt to quickly changing priorities and assume additional responsibilities while providing leadership coverage up to four times per week.

Akron, Ohio

• Succeeded in optimizing account development, management, and issue resolution processes by leveraging technology solutions, such as Excel, the Track-It ticketing system, and Active Directory; managed user access via.
• Delivered technical support, including VPN troubleshooting, to 450+ staff while providing high-quality service.
• Played a key role in mitigating risks by collaboratively performing PCI compliance audits; tasked with reviewing audit requirements and performing periodic system tests prior to audits.

Kent, Ohio

• Tasked with managing day-to-day operations across seven buildings and six departments, including directing a five-person team and resolving network, hardware, software, and other issues via the Team Dynamix ticketing.
• Planned and led a key initiative to enhance the efficiency of the room booking process for meetings by transitioning the process to an automated service, resulting in a significant reduction in double bookings.
• Provided effective oversight of hundreds of Windows computers using Active Directory; utilized SCCM and JAMF to image computers for faculty use.
• Coordinated and managed the migration of supported machines to Windows 10.

Bucyrus, Ohio

Used inventory system to track and pack productsWorked with a team to efficiently stack boxes and save cost

Kent, Ohio

• Collaborated with fellow staff members to ensure timely resolution of Mac OS and Windows software issues as well as repair Apple and Android devices.

Aurora, Ohio

• Prioritized customer satisfaction while providing service and support, including troubleshooting and resolving issues.
• Assisted with daily store tasks, such as maintaining a cleanly environment and training colleagues on the POS system.

Galion, Ohio

• Updated software on iPads, MacBooks, Windows etc.
• Re-Imaged MacBooks for student and faculty use
• Worked in a team to optimize wireless network

Galion, Ohio

Keep computers up to date and organizedWorked with clients to set up meetings with agentScanned files into online storage system

Mansfield, Ohio Area

• Provided excellent customer support
• Maintained cleanliness and organizational state of the store
• Worked as a team to solve in-store issues

Bachelor'S Degree, Digital Sciences

Associate Of Science - As