Djahmila Vilfort, Lcam Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

• oversee compliance operations for a portfolio of over 700 residential units• Ensure adherence to all relevant regulations and standards per HOA, state and federal bylaws.• Respond to and validate all complaints and select appropriate course of action to mitigate issues

United States

United States

Florida, United States

The Enclave Orlando Fl

• Prioritized the guests need and proactively solving their requests• Connect and coordinate to all groups (guests, employees, service technicians etc)• Manager on duty

The Enclave Orlando Fl

• Daily Operations of the resort along with training and development of all front office associates.• Handled all guest complaints and requests to ensure guest satisfaction• Conduct interview process in order to establish a hospitality-oriented team• Possess the skills, knowledge and experience to supervise and support other employees, as required, to maintain efficient service.• Generated daily reports to maintain proper guest account balances, guest placement, and satisfaction.

The Enclave Orlando Fl

• Greeted, registered, assigned and direct guest to the right directions.• Answered routine inquiries about hotel services (guest registration, travel direction, recommendation regarding shopping, dining, or entertainment)• Advised and communicated with housekeeping managers about room statues and recheck. • Prepared package and guideline needed for guest/ VIP arrival.

• Located and registered library materials for/to patrons, including books, periodicals, and DVDs• Sorted all library materials according to established procedure and returned them to designated areas• Instructed about 30 patrons a day on how to use reference sources, catalog and other library equipment.• Directed patrons to the desired area in the library and around campus

Orlando, Florida Area

• Promoted the Disney Reward Visa card with Chase, and completed more than 50 applications a day• Recorded important data information, and customers information used for monthly report• Answered around 60 customers’ questions a day, and guided them throughout Visa card application • Provided information about Downtown Disney, the parks, and services provided• Communicated with more than 80 individuals a day

Orlando, Florida Area

• Reported to the office and met with the appropriate administrator for orientation to school policies • Assumed all duties of the regular classroom teacher promptly and in accordance with school rules. • Followed the instructions left by the teacher or alert the administrator if there are no plans to follow.• Maintained normal classroom routines and discipline procedures

Orlando, Florida Area

• Answered routine inquiries about transition process.• Referred students in need of additional assistance to the advisor.• Prepared package and guideline needed for new student orientations.• Performed clerical activities; answering phones, sorting, typing, photocopying and mailing out materials.

Bachelor'S Degree, Hospitality And Event Management

Bachelor Of Science In Event Management, Bachelor Of Science In Hospitality Management

Activities and Societies: NACE- National Association for Catering and Events (Student Chapter) NSMH at UCF- National Society of Minorities.

Associate Of Arts (A.A.), General Studies