Primary point of contact for issues relating to employee workplace experience including facilities ands technology related concerns; opening and closing facilities related work orders, troubleshooting issues.• Promoted superior experience by addressing customer concerns, demonstrating empathy, resolving problems swiftly for approximately 11,000 employees working within 850,000 square feet, ensuring overall satisfaction, while maintaining safe and positive workplace experience• Continuously collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.• Communicate required information to employees, executives, colleagues, landlord, and Cushman & Wakefield account management, as needed• Coordinate scheduling and pricing with company approved vendors; evaluate performance/service, develop, and sustain relationships, identify opportunities to improve from current vendors.• Responsible for leading regular inspections and reports of designated commercial office properties through SafteyCulture app• Provide "White Glove" service to client by meeting/greeting executive visitors to assigned floor / area, escorting them to their destination and ensuring prompt and efficient follow up on any issues/requests• Developed user friendly manual, training, and onboarding documents for future employees• Trained new personnel regarding company operations, policies, and services.• Conducted interviews for qualified applicants

Participated in agency billing and invoicing procedures; record and submit time, expenses and POs to the aligned project codes.• Assisted in campaign execution using strong organizational skills from start to finish including influencer identification, outreach and negotiation, management of deliverables, campaign reporting.• Collaborated with a diverse team of varied specialists from account leads and planners to art directors and copywriters to analysts and earned-paid-and-social strategists.

Coordinated with Senior Project manager and cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules; discussed and resolved issues that might hinder project timeline as needed.• Prepared status reports and project deliverables for management by gathering, analyzing, and summarizing relevant information.• Assisted in managing over $100,000 project budget; including planning for manpower, equipment and materials needed for projects up to 90,000 sq feet• Supervised and evaluated the work of laborers, mechanics etc.; gave guidance and reinforced OSHA30 safety protocols.• Managed customer experience by building and maintaining relationships in order to ensure expectations were being met.• Assisted in the development of new project plans in consultation with high-level stakeholders at major corporations like Google, Facebook and Yelp.

Facilitated brand photoshoots from conception to execution ensuring proactive planning, communication and scheduling for seamless campaign asset creation. - Developed social media content across platforms ( Instagram, Twitter, and Facebook ) staying abreast of trends and actively brainstorming new, cultural ideas for the team. - Managed pre-event planning, onsite management and post-event breakdown for events such as presentation coordination; onsite load in/load out of venue, managing, tracking returning product and inventory.

Led team of 25 employees: overseeing team in management of specialized projects• Completed data entry tasks with accuracy and efficiency.• Corrected data inconsistencies, reviewing and transferring to SAP or Salesforce.• Reviewed and updated client correspondence files and database information to maintain accurate records.• Collected data including but not limited to bills, client info, financial statements, invoices, or receipts

Facilitated brand photoshoots from conception to execution ensuring proactive planning, communication and scheduling for seamless campaign asset creation. - Developed social media content across platforms ( Instagram, Twitter, and Facebook ) staying abreast of trends and actively brainstorming new, cultural ideas for the team. - Managed pre-event planning, onsite management and post-event breakdown for events such as presentation coordination; onsite load in/load out of venue, managing, tracking returning product and inventory.

- Managed admin duties inclusive of daily itineraries, attendee outreach list, and event outcome data using Microsoft Office 365 and Google Drive platforms. - Ensured steady stream of communication between team members proactively flagging and providing solutions for any issues. - Participated in brainstorms in planning for future events.