I fill a variety of roles due to long history of work experience. Recent projects include: contract negotiation and help with budget preparation both operational and capital, helping to negotiate legal issues associated with trusts and elder care, helping a not for profit with procurement of furnishings for a new space, review and assessment of a start-up seeking venture capital. I recently had the opportunity to review and make recommendations for a board of directors for a local non profit. Reviewed healthcare sharing plans and made recommendations for a clientWorking with an organization to review policies and processes that align with contracts and financesIn depth budget and cash flow analysis with recommendations for local clientCoordination and monitoring of legal activity for local not for profit

Facilitated the transition of several student service departments into a single one-stop shop, including facilities, personnel, technology, communications, and processes. Managed the day-to-day operations of the service desk and provided general operations oversight for all student services areas.• Organized the construction and furnishing of an open-office workspace for several departments with attention to employees’ unique needs and the project budget and timeline.• Received specific commendation from accrediting agencies for providing excellent student care by defining the purpose, mission, and values of the student services area and creating KPIs to provide excellent service within budget.• Achieved significant improvement in student customer service within one year of operation according to Noel-Levitz survey by implementing a values-driven mission.• Maintained strong satisfaction for internal and external customers by creating SLAs for each of the departments represented.• Developed rapport among staff and students by creating a value-focused brand for the new department.• Cared for student problems and questions consistently and accurately by hiring, training, and managing a team of customer service-focused employees.• Evaluated needs and implemented necessary systems and technologies improvements to provide efficient and effective service, including phone systems, databases, and web-based self-service.

Assessed needs, created documentation and streamlined procedures for IT solutions provider using Six Sigma and Agile methodologies.• Successfully minimized gaps in billing procedures and assisted with collections.• Effectively managed non-administrative side of human resources including new hire acclimation, benefits explanations, training assessment, and placement.

Consulted with internal and external customer and serve as project manager, ensuring on-time completion of diverse initiatives within operations, IT, personnel, systems, donations, and donor relations.• Adeptly built rapport with decision makers at major corporations and small organizations and balanced competing initiatives with ease and efficiency.• Proficiently delivered consistent message in appropriate manner for any type of organization.• Skillfully guided unmotivated employees in discovery of their individual gifts, talents, and abilities to increase productivity, reduce turnover, and ensure longevity of the organization.

Oversaw smooth flow of daily operations, assessed infrastructure needs, and implemented appropriate solutions to restore operational efficiency.• Developed reporting tools that provided realistic picture of financial health and positioned company for proactive response.• Coached owner in areas of administration and finances to anticipate problems and make necessary changes before problems became crises.

Developed and executed strategic plans to expand the mission in face of challenging budget constraints and increasingly difficult compliance issues. Consulted with and trained churches in areas of missions and administration.• Led transition to modern business practices with respect to 80-year history by implementing procedures, training, current technology, and best practices.• Improved reporting to Board of Directors and built/educated more responsible Finance Committee.

Aided in the effective management of daily operations and led staff members in developing standard operating procedures for diverse challenges and situations. Developed and executed strategic plans and consistently achieved maximum level of operating effectiveness.• Held full charge responsibility for administration of policy, international safety, and budget development.• Served as transitional director of mission project in Haiti.

Managed all non-medical functions of multi-physician clinics and ensured the delivery of high quality healthcare and patient experience.• Consulted with 6 financially struggling medical practices and transformed them into profitable businesses.• Assessed problem areas of client practices (cash flow, personnel, facilities, marketing) and developed appropriate cost-effective solutions.• Motivated staff to highest level of productivity on a daily basis.• Transformed business insight into action to ensure health and longevity of the business.