Djanabou Ali Email & Phone Number

Douala

Douala

In charge of both stations Douala and Yaoundé for Cargo in Cameroon

Douala -Cameroon

Develop and Maintain Social Media activities across Brussels Airlines African Network

In charge of indirect sales - Management of travel agencies portofolio

Douala

Sales manager for corporates and individuals accountsInterface with all the airlines companiesBack office and customer service support

Make sure stock is in place to face demandManage sales personnelCompile sales figures

Deal with queries referred by Call Centre representativesGather and analyze statisticsSet policies and procedures for the day to day running of the Call Centre

Answer customers queries over the phone Escalate queries to different departmentsGive out accurate and on time information to clients

Douala

of the CEO at SIAC BRASSERIES ISENBECK - Douala - CameroonLiaise with different departments of the company to gather informationOrganize inter and intra departmental meetingsProduce reports Trainings August 27th - 29th 2001ICARE training at Akwa Palace Hotel for Customer Service MTN- CameroonAugust 31st- September 1st - 3rd 2001 Trained the trainer training for ICARE MTN – CameroonJune 12th 2002The Art of Winning over Difficult Customers and how to cope with Changing Corporate Culture at Akwa Palace Hotel –MTN CameroonMarch 20th- 21st 2003“The Customer Service Safari” at Royal Hotel –MTN CameroonNovember 18th- 22nd 2003 Sales of Mobile Telephony Services- Kribi – MTN CameroonDecember 12th 2003Accelerated Leadership Master class and successful Negotiation Skills at Akwa Palace Hotel –MTN CameroonDecember 16th - 20th 2003Services Sales Technics – Kribi- MTN CameroonJanuary 20th – 24th 2004Commercial Negotiations Technics - Kribi- MTN – CameroonFebruary 8th – 15th 2004MTN GROUP Annual Global Conference: “ Break through leadership for growth” – Johannesburg, South AfricaMarch 24th – 25th 2004June 8th 2004Training on how to manage a team – ADRH APAVE – MTN Cameroon Workshops September 9th - 11th 2013Training on Active Product Selling – Brussels, Belgium – Brussels AirlinesMay 6th 2004 Integrated Performance Management Framework with HR at Le Meridien Hotel (IPMF) on how to evaluate staff and decline targets

Mba; Masters Of Business Administration, Management; Technologylanguages

I use to work as volunteer for a church in my neighborhood

Bachelor Of Arts (Ba), Liberal Arts And Sciences, General Studies And Humanities

I was a member o the International Student Organisation

Deug, Law

I was a mentor for African students newcomers