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Dexter Jonathan Padre Email & Phone Number
Customer Journey Quality Assurance Specialist
at
DITO Telecommunity Corporation
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Journey Quality Assurance Specialist
Location
Metro Manila, National Capital Region, Philippines
Who is Dexter Jonathan Padre? Overview
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Quick answer
Dexter Jonathan Padre is listed as Customer Journey Quality Assurance Specialist at DITO Telecommunity Corporation, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Dexter Jonathan Padre.
Dexter Jonathan Padre previously worked as Customer Journey Quality Assurance Manager at Dito Telecommunity Corporation and Quality Assurance Representative at Sykes Philippines. Dexter Jonathan Padre holds Bachelor'S Degree, Physical Therapy/Therapist from Philippine College Of Health Sciences.
Company email context
Email format at DITO Telecommunity Corporation
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DITO Telecommunity Corporation
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Profile bio
About Dexter Jonathan Padre
A career oriented person with 17 years of customer service experience and have worked in several capacities as a Customer Service Officer then promoted to a Transactional, Operational and Customer Interaction Auditor for Smart Communications Inc. I'm currently a Quality Assurance Representative at SYKES Asia Inc. Manila Site.
Listed skills include Gsm, Customer Service, Project Management, Quality Assurance, and 4 others.
Current workplace
Dexter Jonathan Padre's current company
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5 roles
Dexter Jonathan Padre work experience
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Customer Journey Quality Assurance Manager
CurrentI am responsible for User Acceptance Testing (UAT) and Post-production Testing (PPT) for all commercial pillars across all customer channels. In addition, I am also responsible for Customer Base Network Experience Testing, Customer Issue Replication and Simulation across customer channels, including CMD backend systems and platforms.
Jul 2021 - Present
Quality Assurance Representative
Conducting customer interaction transaction monitoring of voice calls, emails and chats of offshore North American customer service representatives making sure business processes are followed and monetary risk are avoided.
Jun 2018 - Sep 2023
Senior Quality Assurance Officer
Conducted customer engagement audit of Smart and SUN frontline (both organic employees and third party agents).Handled special project regarding roll out of data cabling and installation of IP Cameras in Smart retail stores.Delegated to post review after sales transactions and prepares regional reports.Handled continuous process improvement documentation and standardization of various marketing templates like Ads & Promo, Business Case, Certificate of Completion, Promo Work Plan and Goods Receipt Endorsement form.
Jan 2011 - Sep 2017
Senior Customer Care Officer
Managed after sales and sales inquiries and requests of subscribers to ensure customer satisfaction and retain service level.Delegated to validate, approve and process retention applications, email coordination with other groups within customer care for subscriber concerns.Acted as Inventory Officer (makes sure stocks are well accounted and monitored).Acted as Technical point person of the Smart wireless center.Explains new products and other postpaid packages to subscribers.Handled billing disputes and technical complaints of subscribers.
Mar 2003 - Sep 2017
1 education record
Dexter Jonathan Padre education
-
Philippine College Of Health Sciences
FAQ
Frequently asked questions about Dexter Jonathan Padre
Quick answers generated from the profile data available on this page.
What company does Dexter Jonathan Padre work for?
Dexter Jonathan Padre works for DITO Telecommunity Corporation.
What is Dexter Jonathan Padre's role at DITO Telecommunity Corporation?
Dexter Jonathan Padre is listed as Customer Journey Quality Assurance Specialist at DITO Telecommunity Corporation.
Where is Dexter Jonathan Padre based?
Dexter Jonathan Padre is based in Metro Manila, National Capital Region, Philippines while working with DITO Telecommunity Corporation.
What companies has Dexter Jonathan Padre worked for?
Dexter Jonathan Padre has worked for Dito Telecommunity Corporation, Sykes Philippines, and Smart Communications, Inc..
How can I contact Dexter Jonathan Padre?
You can use AeroLeads to view verified contact signals for Dexter Jonathan Padre at DITO Telecommunity Corporation, including work email, phone, and LinkedIn data when available.
What schools did Dexter Jonathan Padre attend?
Dexter Jonathan Padre holds Bachelor'S Degree, Physical Therapy/Therapist from Philippine College Of Health Sciences.
What skills is Dexter Jonathan Padre known for?
Dexter Jonathan Padre is listed with skills including Gsm, Customer Service, Project Management, Quality Assurance, Analytical Skills, Customer Experience, Presentation Skills, and Inventory Management.
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