David Jaquez Email & Phone Number

Denver, Colorado, United States

Aurora, Colorado, United States

• Trained, led, and developed delivery teams to fulfill deliveries for last mile operations as a 3rd party manager; up to 14 teams monitored on a daily basis.
• Tracked and reported various KPIs on a daily, weekly, monthly and annual basis as part of performance management, including onboarding and off boarding carriers as necessary.
• Assigned and monitored work activities, ensuring all SOPs and safe practices were followed; maximizing productivity, satisfaction, and taking action as needed to address and correct substandard behaviors/performance.
• Assisted in resolution of issues between delivery teams, customers, and Wayfair including but not limited to: conflict-resolution, safety incidents, inventory control, quality assurance, and warehouse operations.
• Communicated operational requirements, changes, safety concerns, and opened space for continuous feedback to maximize relations with carriers, Maersk, and Wayfair.

Aurora, Colorado, United States

• Trained, led and continually developed delivery teams to fulfill deliveries for last mile operations as a 3rd party manager; up to 12 teams monitored on a daily basis.
• Tracked and reported various KPIs on a daily, weekly, monthly and annual basis; at a set goal of 4.85 for delivery team ratings, our new market opened at ~4.50 in August 2022, and significantly improved over a few.
• Assigned and monitored work activities, ensuring all SOPs and safe practices were followed; maximizing productivity, satisfaction, and taking action as needed to address and correct substandard behaviors/performance.
• Assisted in resolution of issues between delivery teams, customers, and Wayfair including but not limited to: conflict-resolution, safety incidents, inventory control, quality assurance, and warehouse operations.
• Communicated operational requirements, changes, safety concerns, and opened space for continuous feedback to maximize relations with carriers, RXO, and Wayfair.

Thornton, Colorado, United States

• Led and developed a team of 80+ associates, maintaining compliance with performance.
• Built and executed productivity plans from viewing work forecasts, determining productivity requirements and balancing labor with other departments as necessary.
• Developed performance goals and objectives with management to meet quality control standards and customer promise expectations.
• Acted as primary information source for associates, communicating policies and maintaining compliance and consistency, taking corrective actions when necessary.
• Maintained OSHA compliance and supported all safety programs to ensure a safe work environment.

Thornton, Colorado, United States

• Tracked, reported, and provided feedback of associate performance to meet and exceed performance standards daily.
• Assisted as an associate resource; coached 10+ associates daily for process improvement and trained multiple associates onto the Quality Team.
• Supported daily operations of the inbound department; managed floors of up to 30 associates, assigned roles as needed, and communicated any issues, areas of improvement, solutions, and successes daily.
• Assisted with standardization of Quality operations across the facility; initiated the implementation the Stow Coaching Zone to reduce quality defects that was adopted by all shifts.
• Tracked and reported first pass yield metrics for the inbound department.

Thornton, Colorado

• Operated PIT machinery: Forklift, Turret Truck, and Order Picker.
• Process guide for vendor receive; processed and problem solved product where applicable.
• Docked, received, and released trailers; unloaded and staged freight by palletized loads or by building pallets.
• Oversaw reserve operations; managed inventory, picked customer orders, added and removed replenisible product from racking.
• Maintained sufficient product and waste flow to floors and individual work stations.
• Assisted in warehouse area organization to promote safety, cleanliness, and efficiency.

Boulder

• Performed routine reception and clerical duties in residence halls, answering phones, maintaining office supplies, and front line responder for emergencies.
• Maintained student accounts with StarRez, checked in/out office and building equipment, and temporary key cards for building access.
• Provided information and resources to students, staff, administrators, and university guests.
• Hosted multiple social and educations programs for students every semester.

University Of Colorado Boulder

• Performed routine reception and clerical duties, accommodating guests as necessary during their stay.
• Provided information and resources to students, staff, administrators, and university guests.
• Collaborated with the Residential Services Manager to ensure all aspects of each conference were prepared and executed timely and properly from start to finish.

Bachelor Of Arts - Ba, Ecology And Evolutionary Biology

Activities and Societies: • Multicultural Greek Council • National Society of Collegiate Scholars • Sigma Lambda Beta International.

High School Diploma

Activities and Societies: • Honors English Writing Studio • National Honor Society • Student Council • Varsity Basketball • Varsity.