David Armour Email & Phone Number

Scotland

Scotland

Kilmacolm, Inverclyde, United Kingdom

Most recently I worked directly with the Glasgow Distillery Company's CEO to assist in the launch of Makar Glasgow Gin - the first gin to ever be professionally produced and sold in the city by Glasgow’s first distillery since 1903.• Managed the global distribution chain and end-to-end sales cycle of the gin• Established an extensive sales list of buyers and distributors• Ensured all sales processes were ready for handover to the incoming permanent Sales Manager• Liaised with an international network in the food & beverage, hotel and retail industries• Enhanced the brand and product’s image in time for its global launch• Worked with sales, PR and production staff to refine the marketing campaign for the new product

Loch Lomond, Scotland

• Responsible for exceptional service delivery that upheld the brand image• Met and exceeded client expectations at all times• Coordinated staff and facilitated retention and succession planning• Oversaw necessary recruitment procedures • Applied industry experience to develop and improve best practice policies and working standards• Conducted financial analysis to monitor performance against previous figures• Used the financial results to perform regular audits, forecast sales, and prepare and present budgets• Identified payroll, COGS, outright sales and staff issues and quickly provided simple solutions• Remained up to date with consumer trends / customer feedback to improve and refine the service• Devised promotion strategies and ensured they were exceeded by potential returns• Monitored compliance to required legislative, health & safety and company policies

Glasgow, Scotland

• Managed approximately 100 - 150 staff across three outlets• Implemented procedures that addressed consistent issues with the beverage inventory• Led a cultural shift to improve the speed of service• Streamlined working procedures and took an aggressive approach to exceeding guest expectations• Used comment cards and monitored third party sites to improve to the speed and quality of service• Implemented a staff training and retention policy which led to easier integration into the department• Improved the staff knowledge base of the hotel's wine list by introducing outsourced training

New York, Usa

• Coordinated the recruitment, training and performance of a core team of 20 staff • Managed the influx of staff during seasonal periods that would grow to the staff base to approx. 60• Oversaw a single 610 cover dinner service that is still the restaurant’s record number of covers• Achieved set goals in terms of yearly sales growth, including an approx. 5% rise per annum

Inverclyde, Scotland

Glasgow, Scotland

Inverness, Scotland

Glasgow, Scotland

Glasgow, Scotland

Florida, Usa

Air Transport Pilot License, Atpl (Frozen) Ir:Mcc

Bachelor Of Arts (Ba), Hotel & Hospitality Management