I am an inspiring technical business leader and innovator with over 20 years experience within the computer industry. An accomplished strategist, skilled negotiator and focused decision-maker, with broad expertise enabling me to understand the unique relationship between technology and business. I have provided first, second and third line support and progressed to the point where my IT management and consultancy skills are in demand. A proven track record of turning around systemic operations with regards to structure and development, delivering exceptional results and empowering end users. I have spearheaded many business solution projects, co-ordinating diverse teams of IT professionals. As an enthusiastic and confident person I excel in leadership roles, whilst keeping in contact with the day-to-day aspects affecting users. With commercial awareness, I have an aptitude for working both in customer facing roles and corporate environments, engaging with senior management structures and stakeholders to encourage positive changes to cultural perceptions of IT in the workplace.