Area Sales Manager ELYSYLE Cosmo Indonesia [Dec 2020] - [Now]As an Area Sales Manager at ELYSYLE Cosmo Indonesia, I am dedicated to driving sales growth and nurturing the potential of our consultants in the beauty business within a multi-level marketing framework. My responsibilities include:Consultant Empowerment: Leading and mentoring a network of consultants, helping them achieve success and growth in their beauty businesses.Skill Development: Providing comprehensive… Show more Area Sales Manager ELYSYLE Cosmo Indonesia [Dec 2020] - [Now]As an Area Sales Manager at ELYSYLE Cosmo Indonesia, I am dedicated to driving sales growth and nurturing the potential of our consultants in the beauty business within a multi-level marketing framework. My responsibilities include:Consultant Empowerment: Leading and mentoring a network of consultants, helping them achieve success and growth in their beauty businesses.Skill Development: Providing comprehensive training programs to enhance consultants' selling skills, product knowledge, and business acumen.Business Expansion Support: Assisting consultants in expanding their customer base and business reach, offering guidance and resources to meet their targets.Relationship Building: Supporting consultants in establishing and maintaining strong relationships with their clients, ensuring excellent service and satisfaction.Strategic Sales Planning: Developing and implementing strategic sales initiatives to boost market presence and drive revenue within my area.Market Insights: Conducting market research to identify trends and opportunities, empowering consultants with the information needed to stay competitive.Product Advocacy: Promoting ELYSYLE's beauty products, highlighting their unique benefits and features to potential customers through consultants.Performance Analysis: Monitoring and analyzing consultants' performance, providing feedback and strategies for continuous improvement.Community Engagement: Actively participating in community events and initiatives to raise brand awareness and support consultants' efforts.Motivation and Inspiration: Fostering a motivating environment that encourages consultants to achieve their full potential and celebrate their successes.My role at ELYSYLE Cosmo Indonesia allows me to leverage my passion for beauty and expertise in direct selling to contribute to the growth and success of both the company and our consultants. Show less

Front Office Manager Swissotel Jakarta PIK Avenue [Aug 2019] - [Dec 2020]As the Front Office Manager at Swissotel Jakarta PIK Avenue, I played a pivotal role from the pre-opening phase through to full operational excellence. My responsibilities included:Pre-Opening Phase: Spearheaded the preparation and setup of the front office operations, ensuring all systems, processes, and staff were ready for a seamless launch.Team Leadership: Recruited, trained, and managed a… Show more Front Office Manager Swissotel Jakarta PIK Avenue [Aug 2019] - [Dec 2020]As the Front Office Manager at Swissotel Jakarta PIK Avenue, I played a pivotal role from the pre-opening phase through to full operational excellence. My responsibilities included:Pre-Opening Phase: Spearheaded the preparation and setup of the front office operations, ensuring all systems, processes, and staff were ready for a seamless launch.Team Leadership: Recruited, trained, and managed a dynamic front office team, fostering a culture of excellence and continuous improvement.Guest Experience Management: Developed and implemented strategies to enhance guest satisfaction, resulting in consistently high review scores and repeat business.Operational Efficiency: Streamlined front office procedures, optimizing check-in/check-out processes and enhancing overall efficiency.Crisis Management: Effectively handled guest complaints and operational challenges, ensuring swift resolution and maintaining high service standards.Collaborative Partnerships: Worked closely with other departments to ensure cohesive operations and an exceptional guest experience.Performance Monitoring: Analyzed front office performance metrics and implemented improvements to maintain high standards of service and operational efficiency.My tenure at Swissotel Jakarta PIK Avenue was marked by a commitment to delivering unparalleled guest experiences and driving the success of the front office team. Show less

Area Sales Manager PT JAFRA Cosmetics Indonesia [Apr 2017] - [Aug 2019]As an Area Sales Manager at PT JAFRA Cosmetics Indonesia, a leading multi-level marketing company, I focus on empowering and developing our consultants in the beauty business. My key responsibilities include:Consultant Development: Mentoring and developing a network of consultants, fostering their growth and success in the beauty business.Training and Coaching: Providing comprehensive training and… Show more Area Sales Manager PT JAFRA Cosmetics Indonesia [Apr 2017] - [Aug 2019]As an Area Sales Manager at PT JAFRA Cosmetics Indonesia, a leading multi-level marketing company, I focus on empowering and developing our consultants in the beauty business. My key responsibilities include:Consultant Development: Mentoring and developing a network of consultants, fostering their growth and success in the beauty business.Training and Coaching: Providing comprehensive training and coaching to consultants, equipping them with the skills and knowledge needed to thrive in direct selling.Business Support: Assisting consultants in building and expanding their business, providing guidance and resources to achieve their goals.Customer Relationship Management: Supporting consultants in building and maintaining strong relationships with their clients, ensuring high levels of satisfaction and loyalty.Strategic Planning: Developing and implementing strategic plans to drive sales growth and market penetration within my designated area.Market Analysis: Conducting market research and analysis to identify trends and opportunities, helping consultants stay ahead of the competition.Product Promotion: Promoting JAFRA's beauty products and services, showcasing their benefits and features to potential customers through consultants.Performance Monitoring: Tracking and analyzing the performance of consultants, providing feedback and strategies to optimize their success.Community Engagement: Engaging with the community and participating in events to enhance brand awareness and support our consultants' initiatives.Empowerment and Motivation: Creating an inspiring and motivating environment for consultants, encouraging them to achieve their full potential.My role at PT JAFRA Cosmetics Indonesia allows me to combine my passion for beauty with my expertise in direct selling and people development, contributing to the growth and success of both the company and our consultants. Show less

Assistant Front Office Manager (Acting Front Office Manager) Raffles Jakarta [Jun 2016] - [Apr 2017]After demonstrating exceptional leadership and operational skills as Duty Manager, I was promoted to Assistant Front Office Manager at Raffles Jakarta. In this role, my responsibilities expanded to include:Leadership and Management: Managed the daily operations of the front office, ensuring efficient and high-quality service delivery.Team Development: Trained and mentored… Show more Assistant Front Office Manager (Acting Front Office Manager) Raffles Jakarta [Jun 2016] - [Apr 2017]After demonstrating exceptional leadership and operational skills as Duty Manager, I was promoted to Assistant Front Office Manager at Raffles Jakarta. In this role, my responsibilities expanded to include:Leadership and Management: Managed the daily operations of the front office, ensuring efficient and high-quality service delivery.Team Development: Trained and mentored front office staff, fostering a culture of excellence and continuous improvement.Guest Satisfaction: Implemented strategies to enhance guest satisfaction, leading to consistently high review scores and positive guest feedback.Operational Strategy: Developed and executed front office procedures to streamline operations and improve efficiency.Collaboration: Worked closely with other department heads to ensure smooth and cohesive operations across the hotel.Crisis Management: Managed high-pressure situations and resolved guest complaints effectively, maintaining the hotel's reputation for exceptional service.Performance Monitoring: Monitored and analyzed front office performance metrics, implementing improvements to maintain high standards of service and operational efficiency.Acting Front Office Manager: Took on the responsibilities of the Front Office Manager after the Front Office Manager departure, leading the team and ensuring continuity of excellent service and operational standards.My promotion to Assistant Front Office Manager, along with the added responsibilities as Acting Front Office Manager, allowed me to further contribute to the success of Raffles Jakarta by enhancing guest experiences and driving operational excellence. Show less

Duty Manager Raffles Jakarta [Oct 2014] - [May 2016]As Duty Manager at Raffles Jakarta, I played an integral role from the pre-opening phase to the successful operation of the hotel. My responsibilities included:Pre-Opening Phase: Led the setup and preparation of operational standards, ensuring readiness for the opening. Helping the Front Office Manager to get the team ready.Guest Experience Oversight: Ensured the highest level of guest satisfaction by overseeing daily… Show more Duty Manager Raffles Jakarta [Oct 2014] - [May 2016]As Duty Manager at Raffles Jakarta, I played an integral role from the pre-opening phase to the successful operation of the hotel. My responsibilities included:Pre-Opening Phase: Led the setup and preparation of operational standards, ensuring readiness for the opening. Helping the Front Office Manager to get the team ready.Guest Experience Oversight: Ensured the highest level of guest satisfaction by overseeing daily operations and promptly addressing any issues or concerns.Team Coordination: Coordinated and managed front office, concierge, and guest services teams to provide seamless service.Crisis Management: Acted swiftly and effectively in handling guest complaints, emergencies, and unexpected challenges, maintaining the hotel's reputation for excellence.Operational Excellence: Streamlined processes to enhance efficiency, accuracy, and quality of service.Cross-Department Collaboration: Worked closely with all departments to ensure smooth operations and a consistent guest experience.Performance Monitoring: Analyzed daily operations and implemented improvements to meet and exceed performance standards.During my tenure at Raffles Jakarta, I was dedicated to delivering exceptional guest experiences and driving operational excellence from the very start. Show less

Duty Manager DoubleTree by Hilton Jakarta - Diponegoro [Feb 2014] - [Sep 2014]As the Duty Manager at DoubleTree by Hilton Jakarta - Diponegoro, I was an integral part of the team from the pre-opening phase to the day-to-day operations. My key responsibilities included:Pre-Opening Leadership: Led the development and implementation of front office systems and procedures, ensuring everything was in place for a successful launch.Guest Services Excellence: Delivered… Show more Duty Manager DoubleTree by Hilton Jakarta - Diponegoro [Feb 2014] - [Sep 2014]As the Duty Manager at DoubleTree by Hilton Jakarta - Diponegoro, I was an integral part of the team from the pre-opening phase to the day-to-day operations. My key responsibilities included:Pre-Opening Leadership: Led the development and implementation of front office systems and procedures, ensuring everything was in place for a successful launch.Guest Services Excellence: Delivered exceptional guest experiences by overseeing front office operations and addressing any concerns promptly and effectively.Team Leadership: Supervised and motivated a diverse team, ensuring high levels of performance and professionalism.Operational Management: Streamlined front office processes to enhance efficiency, accuracy, and overall service quality.Crisis Response: Effectively managed emergencies and guest complaints, maintaining a calm and professional approach to ensure guest satisfaction.Interdepartmental Collaboration: Worked closely with other departments to ensure a cohesive and smooth operation throughout the hotel.Performance Improvement: Monitored and analyzed key performance indicators, implementing strategies to continually improve service standards.My role at DoubleTree by Hilton Jakarta - Diponegoro was defined by a commitment to operational excellence and providing outstanding guest experiences from the very beginning. Show less

Assistant Manager Front Office (Duty Manager) Keraton at The Plaza, a Luxury Collection Hotel [Nov 2013] - [Jan 2014]Following my role as Assistant Chief Butler, I was promoted to Assistant Manager Front Office (Duty Manager) at Keraton at The Plaza, a Luxury Collection Hotel. My expanded responsibilities included:Leadership and Supervision: Led and supervised the front office team, ensuring exceptional guest service and smooth daily operations.Guest Experience… Show more Assistant Manager Front Office (Duty Manager) Keraton at The Plaza, a Luxury Collection Hotel [Nov 2013] - [Jan 2014]Following my role as Assistant Chief Butler, I was promoted to Assistant Manager Front Office (Duty Manager) at Keraton at The Plaza, a Luxury Collection Hotel. My expanded responsibilities included:Leadership and Supervision: Led and supervised the front office team, ensuring exceptional guest service and smooth daily operations.Guest Experience Management: Oversaw the entire guest journey from check-in to check-out, ensuring personalized and memorable experiences.Crisis Management: Effectively handled guest complaints and emergencies, maintaining high standards of service and guest satisfaction.Operational Efficiency: Streamlined front office processes to enhance efficiency and accuracy, improving overall operational performance.Team Training and Development: Continued to develop and mentor front office staff, fostering a culture of excellence and professional growth.Cross-Departmental Coordination: Collaborated with other departments to ensure seamless and cohesive guest service.Performance Monitoring: Analyzed front office performance metrics and implemented improvements to maintain high service standards.Guest Feedback Management: Proactively sought and managed guest feedback, making necessary adjustments to enhance satisfaction.Strategic Planning: Assisted in developing and implementing strategies to improve front office operations and guest experiences.My promotion to Assistant Manager Front Office (Duty Manager) allowed me to further contribute to the luxury experience at Keraton at The Plaza by providing exceptional leadership, strategic direction, and maintaining the highest standards of service. Show less

Assistant Chief Butler Keraton at The Plaza, a Luxury Collection Hotel [Mar 2013] - [Oct 2013]Following my role as Butler, I was promoted to Assistant Chief Butler at Keraton at The Plaza, a Luxury Collection Hotel, where I continued to enhance the guest experience with expanded responsibilities:Leadership and Supervision: Assisted the Chief Butler in overseeing the butler team, ensuring the highest standards of personalized service.Team Development: Implemented… Show more Assistant Chief Butler Keraton at The Plaza, a Luxury Collection Hotel [Mar 2013] - [Oct 2013]Following my role as Butler, I was promoted to Assistant Chief Butler at Keraton at The Plaza, a Luxury Collection Hotel, where I continued to enhance the guest experience with expanded responsibilities:Leadership and Supervision: Assisted the Chief Butler in overseeing the butler team, ensuring the highest standards of personalized service.Team Development: Implemented comprehensive training programs to develop the skills and capabilities of the butler team, fostering a culture of continuous improvement.Enhanced Guest Services: Continued to provide bespoke in-room check-in and check-out, as well as packing and unpacking services.Guest Feedback Management: Proactively sought guest feedback on TripAdvisor and implemented improvements based on their insights.Operational Excellence: Ensured seamless and efficient operations of the butler service, maintaining meticulous attention to detail.Performance Monitoring: Evaluated team performance and provided constructive feedback to enhance service quality and efficiency.Interdepartmental Collaboration: Worked closely with other departments to coordinate and enhance guest experiences.Crisis Management: Effectively handled high-pressure situations and guest complaints, ensuring swift and satisfactory resolutions.Luxury Experience Enhancement: Continued to anticipate guest needs and deliver personalized, discreet service to enhance their stay.Strategic Planning: Assisted in developing and implementing strategic plans to improve service delivery and operational efficiency.Project Management: Led special projects aimed at enhancing guest experiences and operational processes.My promotion to Assistant Chief Butler allowed me to further contribute to the luxury experience at Keraton at The Plaza by providing exceptional leadership, strategic direction, and maintaining the highest standards of service. Show less

Butler Keraton at The Plaza, a Luxury Collection Hotel [Dec 2011] - [Mar 2013]As a Butler at Keraton at The Plaza, a Luxury Collection Hotel, I played a vital role from the pre-opening phase through to providing exceptional personalized service. My responsibilities included:Pre-Opening Phase: Led the establishment of butler services, ensuring the highest standards of luxury and personalized care were set in place.Personalized Guest Service: Delivered bespoke services to… Show more Butler Keraton at The Plaza, a Luxury Collection Hotel [Dec 2011] - [Mar 2013]As a Butler at Keraton at The Plaza, a Luxury Collection Hotel, I played a vital role from the pre-opening phase through to providing exceptional personalized service. My responsibilities included:Pre-Opening Phase: Led the establishment of butler services, ensuring the highest standards of luxury and personalized care were set in place.Personalized Guest Service: Delivered bespoke services to high-profile guests, tailoring experiences to meet their unique preferences and requirements.In-Room Check-In and Check-Out: Provided seamless and personalized in-room check-in and check-out experiences for guests.Packing and Unpacking: Assisted guests with packing and unpacking, ensuring their belongings were handled with care.Guest Feedback: Encouraged and facilitated guest feedback on TripAdvisor, ensuring continuous improvement in service quality.Luxury Experience Enhancement: Enhanced the guest experience by anticipating needs and providing seamless, discreet service.Training and Mentoring: Trained new butlers to uphold the hotel's exceptional service standards, ensuring consistency in guest experience.Attention to Detail: Maintained meticulous attention to detail in all aspects of service, from room preparation to personalized requests.Cross-Department Coordination: Collaborated with other hotel departments to ensure a holistic and coordinated approach to guest service.Crisis Management: Efficiently handled any guest complaints or issues, ensuring swift resolution and maintaining guest satisfaction.My tenure at Keraton at The Plaza was defined by a commitment to delivering unparalleled luxury and personalized service, establishing a new standard of excellence from the very beginning. Show less

Receptionist The Dharmawangsa Jakarta [Sep 2010] - [Dec 2011]As a Receptionist at The Dharmawangsa Jakarta, I played a crucial role in ensuring a seamless and welcoming experience for all guests. My responsibilities included:Guest Welcome and Check-In: Provided a warm and professional welcome to guests, efficiently managing check-in procedures.Guest Relations: Served as the primary point of contact for guests, addressing inquiries, providing information, and resolving… Show more Receptionist The Dharmawangsa Jakarta [Sep 2010] - [Dec 2011]As a Receptionist at The Dharmawangsa Jakarta, I played a crucial role in ensuring a seamless and welcoming experience for all guests. My responsibilities included:Guest Welcome and Check-In: Provided a warm and professional welcome to guests, efficiently managing check-in procedures.Guest Relations: Served as the primary point of contact for guests, addressing inquiries, providing information, and resolving any issues promptly.Reservation Management: Handled room reservations, ensuring accuracy and efficiency in booking processes.Communication Coordination: Liaised with various departments to coordinate guest services and ensure a smooth stay.Billing and Payments: Managed billing processes, ensuring accurate and timely handling of guest payments.Customer Service Excellence: Delivered exceptional customer service, ensuring guest satisfaction and maintaining the hotel's high standards.Administrative Support: Assisted with administrative tasks such as record-keeping, reporting, and correspondence.Crisis Management: Responded to guest complaints and emergencies with professionalism, ensuring swift resolution and maintaining guest satisfaction.Feedback Collection: Encouraged and collected guest feedback to continuously improve service quality.My role as a Receptionist at The Dharmawangsa Jakarta allowed me to develop strong customer service skills, contribute to guest satisfaction, and uphold the prestigious reputation of the hotel. Show less

Housekeeping Steward Costa Crociere [Nov 2009] - [Jul 2010]As a Housekeeping Steward at Costa Crociere, I was responsible for maintaining the highest standards of cleanliness and guest service, with a particular focus on public areas. My key responsibilities included:Public Area Upkeep: Ensured all public areas of the ship, including lounges, dining areas, corridors, and recreational facilities, were maintained to the highest standards of cleanliness and… Show more Housekeeping Steward Costa Crociere [Nov 2009] - [Jul 2010]As a Housekeeping Steward at Costa Crociere, I was responsible for maintaining the highest standards of cleanliness and guest service, with a particular focus on public areas. My key responsibilities included:Public Area Upkeep: Ensured all public areas of the ship, including lounges, dining areas, corridors, and recreational facilities, were maintained to the highest standards of cleanliness and hygiene.Detail-Oriented Cleaning: Performed thorough cleaning tasks, including dusting, vacuuming, mopping, and sanitizing surfaces to ensure a spotless and inviting environment for guests.Health and Safety Compliance: Adhered to strict health and safety regulations, ensuring all cleaning processes met or exceeded required standards.Guest Interaction: Engaged with guests in public areas, addressing any inquiries or concerns promptly and courteously.Inventory Management: Monitored and maintained housekeeping supplies for public areas, ensuring adequate stock levels and timely replenishment.Team Collaboration: Coordinated with other housekeeping staff and departments to ensure a seamless and cohesive approach to maintaining public areas.Issue Resolution: Identified and addressed any cleanliness issues or maintenance needs in public areas, ensuring swift resolution to maintain guest satisfaction.My role as a Housekeeping Steward at Costa Crociere allowed me to develop strong skills in maintaining high standards of cleanliness and guest satisfaction, ensuring a pleasant and hygienic environment in all public areas of the ship. Show less

Concierge (Daily Worker) Hilton Bandung [Jun 2009] - [Nov 2009]As a Concierge (Daily Worker) at Hilton Bandung, I provided exceptional service to guests, ensuring their stay was both enjoyable and memorable. My key responsibilities included:Guest Assistance: Assisted guests with reservations, transportation arrangements, and local area information to enhance their stay.Information and Recommendations: Provided guests with information and recommendations on local… Show more Concierge (Daily Worker) Hilton Bandung [Jun 2009] - [Nov 2009]As a Concierge (Daily Worker) at Hilton Bandung, I provided exceptional service to guests, ensuring their stay was both enjoyable and memorable. My key responsibilities included:Guest Assistance: Assisted guests with reservations, transportation arrangements, and local area information to enhance their stay.Information and Recommendations: Provided guests with information and recommendations on local attractions, dining options, and entertainment.Service Coordination: Coordinated guest services such as booking tours, making restaurant reservations, and arranging special requests.Luggage Handling: Assisted with luggage handling and storage, ensuring a smooth and convenient experience for guests.Customer Service: Delivered personalized and attentive service, addressing guest inquiries and resolving any issues promptly.Communication: Liaised with various departments to ensure guest requests were fulfilled efficiently and accurately.Problem Resolution: Effectively managed guest complaints and concerns, maintaining a high standard of hospitality and service excellence.My experience as a Concierge at Hilton Bandung allowed me to develop strong skills in customer service, guest relations, and coordination, contributing to the overall success and reputation of the hotel. Show less

Housekeeping Trainee (Linen Room) Mandarin Oriental Singapore [Aug 2006] - [Jan 2007]As a Housekeeping Trainee at Mandarin Oriental Singapore, I gained valuable experience in the Linen Room, where my responsibilities included:Linen Management: Assisted in the daily operations of the Linen Room, including sorting, counting, and organizing linens to ensure a smooth and efficient workflow.Inventory Control: Monitored linen inventory levels, reporting discrepancies and… Show more Housekeeping Trainee (Linen Room) Mandarin Oriental Singapore [Aug 2006] - [Jan 2007]As a Housekeeping Trainee at Mandarin Oriental Singapore, I gained valuable experience in the Linen Room, where my responsibilities included:Linen Management: Assisted in the daily operations of the Linen Room, including sorting, counting, and organizing linens to ensure a smooth and efficient workflow.Inventory Control: Monitored linen inventory levels, reporting discrepancies and ensuring timely replenishment to maintain adequate stock.Quality Assurance: Inspected linens for cleanliness and quality, ensuring all items met the hotel's high standards before distribution to guest rooms and public areas.Coordination with Housekeeping Team: Collaborated with housekeeping staff to ensure timely and accurate delivery of linens to various departments.Record Keeping: Maintained accurate records of linen usage and inventory, supporting efficient operational management.Uniform Keeping: Managed the inventory, distribution, and maintenance of staff uniforms, ensuring all team members were properly attired.Guest Service Support: Assisted with guest requests related to linen and housekeeping services, providing prompt and courteous service.Training and Development: Participated in training sessions to enhance my understanding of housekeeping operations and develop my skills in hotel management.My role as a Housekeeping Trainee at Mandarin Oriental Singapore provided me with a solid foundation in housekeeping operations, particularly in managing linen logistics and uniform keeping, and contributed to my overall growth in the hospitality industry. Show less

Front Office Trainee De Palma Hotels Ampang, Malaysia [Jun 2005] - [Sep 2005]As a Front Office Trainee at De Palma Hotels Ampang, Malaysia, I gained comprehensive experience in hotel operations and guest relations. My responsibilities included:Guest Reception and Check-In: Provided a warm and professional welcome to guests, efficiently managing the check-in process.Customer Service Excellence: Assisted guests with inquiries, reservations, and requests, ensuring a high… Show more Front Office Trainee De Palma Hotels Ampang, Malaysia [Jun 2005] - [Sep 2005]As a Front Office Trainee at De Palma Hotels Ampang, Malaysia, I gained comprehensive experience in hotel operations and guest relations. My responsibilities included:Guest Reception and Check-In: Provided a warm and professional welcome to guests, efficiently managing the check-in process.Customer Service Excellence: Assisted guests with inquiries, reservations, and requests, ensuring a high level of satisfaction and a memorable stay.Room Assignments: Coordinated room assignments and prepared welcome materials, ensuring each guest's preferences were met.Billing and Payments: Managed billing processes, accurately handling guest payments and maintaining records.Communication Coordination: Liaised with various departments to ensure smooth operations and timely fulfillment of guest needs.Administrative Support: Assisted with administrative tasks such as record-keeping, reporting, and correspondence to support front office operations.Feedback Collection: Encouraged and collected guest feedback to continuously improve service quality and guest experience.Training Participation: Engaged in training sessions to enhance my knowledge of front office procedures and hotel management practices.My role as a Front Office Trainee at De Palma Hotels Ampang provided me with a solid foundation in hospitality, focusing on guest satisfaction and operational efficiency, and contributed to my overall professional development in the industry. Show less