Snr. Key Account Manager
Current- Accountable for the development of Retail and E-Commerce channel across the UAE for the complete Arla portfolio.- Managed an annual turnover of AED150M.- Responsible for riving revenue, develop and implement effective strategic plans, increasing market share and building and maintaining key relationships.- Responsible for complete commercial excellence for Arla Business (BDA, Investment, Promo planning, NPDs, Event Participation).- Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet.- Ensure the correct products and services are delivered to customers in a timely manner.- Serve as the link of communication between key customers and internal teams.- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.