Deepak Kumar Jayaseelan Email & Phone Number

Phoenix, Arizona Area

• Led and motivated development teams to implement complex custom requirements in projects.
• Designed and implemented enterprise solutions in SaaS applications for healthcare customers.
• Performed Health Check on production environments and suggested tuning parameters for better performance.
• Assisted presales and marketing teams in RFP and estimated project cost for potential customers.
• Delivered POC and demonstrated the scope and product functionalities to meet success criteria.
• Integrated B2Bi systems for secure file transfers in Cloud and On-prem customer environments.

Phoenix, Arizona Area

• Managed critical customer accounts and conducted weekly meetings to discuss scope of project requirements.
• Developed customer specific Ad-hoc VMware ESX servers to perform volume testing and streamline data flows.
• Trained and mentored team members on specific products by sharing knowledge and providing feedback.
• Managed SLA in Salesforce by documenting issues, establishing root cause and updating customer in timely manner.
• Collaborated with R&D and escalation teams to provide quick work around for mission critical customers.
• Documented cases in PeopleSoft and Salesforce and updated customer on action plan in a timely manner.

Arizona

• Exercised strong interpersonal communication skills with customers and department personnel.
• Performed, Unit Testing Regression Testing and Black box Testing as part of the SDLC in production environments.
• Documented Jira tickets in Confluence and collaborated with developed in testing production deployment.
• Streamlined process and managed multiple call center applications to efficiently assist customers and agents.
• Administered workflows, trained and mentored new employees on the support policies and procedures.
• Served customers by responding to inquiries and troubleshooting problems in a timely manner.

Master Of Science, Industrial Engineering; Quality And Reliability Engineering

Course work towards Six Sigma Black Belt Certification

Bachelor Of Engineering, Mechanical Engineering