Dan Blake Email & Phone Number

Results-driven operations manager with over 17 years of leadership experience and a track record of success in improving business development, profitability, service and quality for a prominent telecommunications company. Strong and decisive leader with excellent analytical, team building and planning abilities.Areas of Strength-Excellence in leadership Team buildingStaff recruiting, training, mentoring and coachingCustomer relationship building Budgeting, forecasting, financingCertified Microsoft Office Specialist Accomplishments-Initiated a quality assurance program resulting in a 5% increase in annual sales. Directed three-member QA team that checked over 10,000 installations and service calls per year resulting in substantial improvements in both quality of workmanship and customer satisfaction. Led the installation and repair team to a 15% reduction in needed repairs by increasing employee intrinsic motivation and competitive spirit through innovative coaching.Maintained contract labor budget variance of less than 5% due to meticulous long-term tracking procedures.Hired and participated in training over 170 employees. Effective team building resulted in employee retention well above industry norms and a consistently high level of morale.Specialties: Budgeting, meeting facilitation, performance analysis, procurement, hiring and training.

Listed skills include Budgets, Procurement, Workshop Facilitation, Cross Functional Team Leadership, and 10 others.