Change and Problem management processes and tools including production of time sensitive reports, metrics and data analysis.-Guided tasks through the Problem Management process to arrive at root cause helping prevent future incidents of significant severity.-Acted on expiring PSA Group (Peugeot) Service Level Agreement overdue incident items to limit financial penalties to General Motors.-Collaborated on special security project including feasibility meetings, tracking of milestones and testing of final product to confirm accuracy of data.-Analyzed metrics to identify positive and negative trends to aid in strategic decision making on team performance goals.

Managed change management processes and tools for OnStar (a General Motors owned entity) with emphasis on identifying and implementing process improvements to gain efficiencies.-Identified areas of critical impact for Request for Change and developed mitigation plans.-Managed the process to review Urgent and Break-Fix RFCs and Post Implementation Reviews to identify business impacts and lessons learned to drive continuous improvement.-Coordinated artifact collection at the direction of outside auditors to ensure OnStar compliance with Sarbanes-Oxley regulations.

Supported 2010 Decennial U.S. Census through managing project focused on data gathering and validation of Individual Census Reports (ICRs).-Achieved 100% success rate in securing ICRs for assigned population within strict time limits.-Coordinated the preparation, distribution, collection and processing of ICRs for 3500 individuals.-Managed Dailey workload and scheduled field visits to maximize prompt completion of Enumeration Questionnaires to meet government-imposed time lines.

Managed change management processes and tools for General Motors accounts with emphasis on identifying and implementing process improvements to gain efficiencies. -Headed special project to convert Application Disaster Recovery Plans into new standardized format.-Implementation schedule analysis to isolate potential critical impact or high-profilechanges for additional scrutiny by senior account leadership.-Prepared and Facilitated weekly Change Advisory Board meetings with up to 50 attendees.to evaluate as many as 100 change requests, authorizing those free of conflicts or half measures.-Ensured 99% on -time change request control closure rate through database monitoring.analysis and corrections.