Dan Collier Email & Phone Number

United States

Boston, Massachusetts, US

Manages the department that designs, develops, facilitates, measures, and iterates leadership, management and professional skill learning programs. Programs include Executive Leadership Program, Rising Leaders Program, Management Excellence Academy, Professional Skills Workshops, and team building pCreates rograms that drive strategic organizational needs..

Boston, Massachusetts, US

Boston, Massachusetts, US

Designs, develops, deploys, delivers, measures, and iterates employee learning programs. Programs include leadership development, management development, organization-wide on-boarding, role-based learning, and learning that drives strategic organizational needs. Works closely with the Org Capability COE to identify learning needs across the organization.

Bad Homburg, Frankfurt, DE

Partnered and consulted with key department heads/leaders in various business groups to identify and develop solutions to improve the performance, skills and knowledge of leaders. Conducted needs analyses to discern and understand the disparity between current and required knowledge to achieve desired business results. Designed, developed and implemented.

Atlanta, GA, US

• TrainingPros works closely with learning & development departments of large organizations to identify, attract, and on-board highly-experienced training professionals on a contract basis. Our consultants have 10-15.
• Instructional designers
• Instructors and facilitators
• Organizational development consultants
• Change management consultants
• Technical writers

Business performance consulting specializing in customer engagement training, leadership development/coaching, organizational effectiveness, change management facilitation.Present engagements include: - One-on-one leadership coaching and custom management development workshops for a premier agency within the Commonwealth of Massachusetts. - Customer.

Developed and delivered customer service training to over 100 product support/implementation managers across five locations of RR Donnelley's Global Investment Management Product Services segment. Led change management projects to determine synergies across traditional and new product service models and defined requirements for a new internal.

Chicago, Illinois, US

RR Donnelley purchased Bowne & Co in November 2010. Member of transition team and led several service-based integration projects, enabling legacy Bowne employees and customers to seamlessly move onto RRD systems and processes.

Recruited for position based on the success of a strategic initiative for improving customer experience. Re-designed service model, including launch of web-based portal for compliance and financial reporting that provided transparency and an enhanced client experience. Ensured voice of the customer is fully integrated into all company’s service channels.

Worked directly with c-suite and business presidents in the establishment of the process to manage a portfolio of corporate-wide strategic initiatives. Designed and integrated initiative review with annual balanced planning process, enabling leadership to identify new strategic initiatives, define goals and assemble teams based on strategic opportunities..

Planned, designed, managed and continually realigned, company-wide training and development programs and resources to meet business needs and support overall strategic direction. Authored and delivered various offerings within company learning and development program (Bowne University). Areas of focus included customer service, sales, general management.

Role with increasing scope and responsibilities that utilized TQM methodologies to identify and redefine numerous processes and functions across the business. Served on corporate quality council that defined and executed Bowne Quality Journey. Progressively increased in geographic responsibilities from Eastern Region to oversight of organizational.

Oversaw all aspects of management and production for 24 hour, 75 employee, Boston location. Directly responsible for Production, Pre-press, Press, Bindery, and Shipping departments.

Created and subsequently led specialized customer service function for mutual fund clients.

Served in roles of increasing capacity and scope from press operator to production manager over 11 years.

Learning ; Development

Education record