Results-driven technical support and helpdesk professional with nearly 5 years of experience in providing exceptional customer service and technical assistance. Proficient in troubleshooting hardware and software issues, managing user inquiries, and implementing effective solutions. Strong communication skills and a proven ability to work collaboratively in fast-paced environments. Committed to continuous improvement and enhancing user experience.
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Gs It SpecialistKuehne+NagelTalisay City, Ph
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Technical Support SpecialistNustar Resort Jun 2024 - PresentCebu, Central Visayas, Philippines• Provide timely and effective technical support to end users across the resort, casino, and other facilities.• Troubleshoot hardware and software issues, including desktops, laptops, printers, point-of-sale systems, and casino gaming equipment.• Respond to support requests via phone, email, or in-person for issues related to networks, applications, and devices.• Assist with the installation and configuration of IT systems, applications, and hardware. -
Technical ConsultantAzpired Jan 2023 - May 2024Metro Cebu, Central Visayas, PhilippinesProviding technical support to the customer.Troubleshooting Reports using BI Publisher/Reports Builder (RDF/RTF File).Application Testing (UAT) -
It StaffImperious Inc. Jan 2021 - Jan 2023Metro Cebu, Central Visayas, PhilippinesInstalling and configuring computer hardware, software, systems networks printers, scanners & CCTV.Monitoring and maintaining computer systems and networks.Responding in a timely manner to service issues and requests.Providing technical support across the company (this may be in person or over the phone).Repairing and replacing equipment as necessary.
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AssociateInnodata Knowledge Services, Inc. Nov 2019 - Aug 2020Cebu, Central Visayas, PhilippinesConverting PDF Scanned Books into Word FileCompilationProofreading -
Service CrewMcdonald'S Jul 2018 - Nov 2019Metro Cebu, Central Visayas, PhilippinesResponsible for cooking and preparing foods in the production areaResponsible for delivering the best FSC (Food, Services, and Cleanliness) in the storeEnsure that food safety in the store is in placeProvide exemplary service to the customer -
Service CrewJollibee Group Of Companies Jun 2015 - Dec 2016Cebu, Central Visayas, PhilippinesResponsible for cooking and preparing foods in the production areaResponsible for delivering the best FSC (Food, Services, and Cleanliness) in the storeEnsure that food safety in the store is in placeProvide exemplary service to the customer
Dann Joseph Daan Education Details
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Computer Programming
Frequently Asked Questions about Dann Joseph Daan
What company does Dann Joseph Daan work for?
Dann Joseph Daan works for Kuehne+nagel
What is Dann Joseph Daan's role at the current company?
Dann Joseph Daan's current role is GS IT Specialist.
What schools did Dann Joseph Daan attend?
Dann Joseph Daan attended Asian College Of Technology - International Educational Foundation.
Who are Dann Joseph Daan's colleagues?
Dann Joseph Daan's colleagues are Petra Jindrová, Daniel Rudnicki, Tatiana Stellutti, Viviana Forero, Joe Klugmann, Stefan Cronenberg, Camilla Olsson.
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