Dan Dexter Email & Phone Number

Grand Rapids, Mi, Us

Moved back to the VAA team, focusing more on Priority Health applications.

The Enterprise Application Engineering Team was dissolved and the team members were moved to different teams. I was moved to the Midrange team, doing the same thing I had been while on prior teams.

Greater Grand Rapids, Michigan Area

The Vendor Application Administration Team was split and a new team called Enterprise Application Engineering was created. Same job as before.Responsible for recommending and guiding the future direction of server application environments as technology and the business environment adapts to change. Works independently and with Information Services (IS) technology leadership and the business to recommend solutions and tradeoffs of solution options, align solutions with future direction, identify new and emerging challenges, and the corresponding server application technologies to address these challenges, maintain description of the future direction of server applications technologies and of server application environments, assess solutions designs, monitor service level delivery and lead server application technology research and development (R & D). Offers additional technology leadership opportunities in the form of expanded technical mentoring of junior staff.

Greater Grand Rapids, Michigan Area

The Information Systems departments of Priority Health and Spectrum Health were merged. Same job as under PH.

Greater Grand Rapids, Michigan Area

Designing, provisioning, operating, and/or supporting IT server application environments.Design---Develop designs, supporting procedures, and other materials to achieve required service levels.Integrate component designs in response to customer requirements.Assess support incidents and initiate appropriate design change as needed.Assess component builds for completeness, correctness, and suitability to purpose.Develop technical approaches to solutions based on available designs; recommend new designs as needed.Conduct targeted technology and methodology R&D.Provision---Build solutions consistent with approved designs, test them, and then deliver them (in) to production.Migrate component implementations to updated designs.Develop, maintain, and communicate component inventories that identify targets for operational procedures.Operate---Execute Operational Maintenance in accordance with established procedures.Support---Resolve incidents in accordance with best practices and established procedures.Identify and recommend solutions for systemic production problems.Design, develop, and implement monitoring systems and protocols to capture service level outcomes.Provide next-level support for systems and solutions.Working with vendor support to resolve issues.Technology Leadership---Provide resource, time, and cost estimates for provisioning, operation, and technical support.Provided feedback on the provisional, operational, and support effectiveness of designs and team methodologies.Identify and define processes, artifacts, and methods for provisional, operational and support proficiency, growth, and mentoring.Assess activity and outputs for conformance with defined provisional, operational, and support processes, artifacts, and methods.Mentor junior staff for provisional, operational, and support technical proficiency and growth.Work in compliance with approved standards and best practices.

Computing systems consulting for local area businesses involving network systems management; local, wide, inter and storage area networks; cabled and wireless infrastructure configuration; remote access; server and workstation configuration; business systems software installation, configuration and lifecycle management; data optimization, security and retention policies. Third (top) level escalation for managed services engineers throughout my tenure.

Mostly PHP based programming for AgileWare ERP, an Enterprise Resource Planning system customized for various businesses either SaaS or hosted on-prem. Also included basic layout and image manipulations to conform to site conventions.

- Technical management of venux.net network operations center and LAN.- Assemble, install, configure, secure and update public shared hosting and co-located servers running FreeBSD, Linux, Cobalt and Microsoft Windows with both static and dynamic database driven sites for private corporate and public Internet use.- Setup and manage new and existing customer sites and service accounts.- Setup and maintain server security at multiple levels, from border routers to intermediate dedicated firewalls to local firewalls to listening services to file systems and user databases.- Setup and maintain software and hardware backup systems.- Install and upgrade public and venux.net internal network infrastructure, including switches, hubs, routers, firewall appliances and wiring.- Setup and maintain multi-provider redundant connections to the Internet.- Setup and maintain client T1 Internet and private VPN connections to and from the venux central NOC.- Design, setup and maintain venux.net's VoIP phone system.- Maintain internal and public logging systems.- Setup and maintain statistical analyses for client and internal sites.- Provide external support to end users and internal support to venux.net staff.- Refine existing server setup procedures, including operating system installs and service application compiles.- Manage building security.- Manage company and client purchases from outside vendors.- Provide documentation and standard operating procedures.- Innovate under tight budget constraints, most of the time without a budget at all.

- Design and implement compute, software and network systems for area businesses (AD domain, Citrix / Terminal Services, computer servers and workstations, storage, backups, disaster recovery, business software installation and maintenance, email / Exchange, database systems, LAN/WAN including remote access router configuration, internet including BGP peering setups).- Audit and optimization- Documentation and standard operating procedures

Ann Arbor, Michigan

Network Maintenance, PC and Server repair, build new PC's and Servers, implement new network solutions

Ann Arbor, Michigan

Build and repair computers, configure operating systems and software, setup and maintain corporate network systems

Grass Lake, Michigan

Build and repair computers, offer software and configuration advice