Djeanthi Sivakumar Email & Phone Number

Saskatoon, Saskatchewan, Canada

• Developed and executed a comprehensive service level agreement (SLA) in ManageEngine, defining clear guidelines and expectations for technical assistance provided to both internal and external users. Collaborated closely with the technical support team to ensure efficient issue resolution and exceptional customer satisfaction.• Successfully migrated from the existing phone system to Microsoft 365 Business Voice, leveraging advanced features such as Auto Attendants and Call Queues for Toll and Toll-Free Dial-In numbers.• Enabled seamless communication for 70 users, allowing them to make, receive, and transfer calls between mobile phones, and the public switched telephone network (PSTN) lines within Microsoft Teams.• Successfully implemented robust security measures within Azure Active Directory, including multi-factor authentication (MFA) and single sign-on (SSO), to strengthen data security and ensure compliance across platforms such as Salesforce Lightning, Salesforce Sandbox, Aha, and Keeper.• Configured email authentication and email relay systems using connectors in Microsoft Exchange and Salesforce (email Relay, email Domain filter, Deliverability settings), leveraging Hyperforce IP address whitelisting during connector creation. This ensured dependable and secure email delivery across internal and external networks.• Successfully eliminated spam and phishing emails by establishing Mail flow rules in the Microsoft Exchange server, enhancing email security and mitigating potential risks.• Developed and executed automated workflows using Power Automate and achieving a complete elimination of manual effort. This led to substantial cost savings by eliminating unnecessary app subscriptions.• Integrated Power Automate seamlessly with Azure, Business Voice, Teams, Graph API, MS Excel, SharePoint, Outlook, and various other applications, enabling streamlined data flow and enhanced productivity across the organization.

Saskatoon, Saskatchewan, Canada

• Assisted Employment Services Unit clients with computer literacy by designing extensive training programs from intermediate to advanced levels, designing course materials and handouts to support in–class experiences, and providing support for self-learning outside of class.• Facilitated computer classes on MS Office virtually and in-person, and successfully increased the number of incoming students from 6 to 12 within 4 weeks.• Conducted front office reception duties and maintained front desk procedures including collecting course fee payments and operating POS system, answering phone calls and directing messages from clients, monitoring visitor access, and interacting with visitors.

Dubai, United Arab Emirates

• Transferred and periodically updated data and generated regularly scheduled reports for Mechanical Electrical Plumbing (MEP), technical services, and IT services materials, components, and accessories for CCTV, SMATV, Intercom Systems, Gate Barrier and Access Control Systems. • Developed and modified 45 dynamic reports in HTML, Excel and Text format using SQL, PL SQL procedures to increase the efficiency of end user by providing timely, flexible, and user-friendly reports. • Responsible for creating error tracking pivot table using MS Excel, followed up on errors reported by various users, and suggesting possible PL SQL procedures to apply; errors were handled using Exception Handling for the ease of debugging and displaying the error messages in the application. • Performed modifications on existing forms and reports as per change request and maintained it using PL SQL. • Wrote sequences for automatic generation of unique keys to support primary and foreign key constraints in data conversions. • Scripted batch files in MS Windows8 to periodically extract, transform and load information from XML files for end user operational MIS and analytical report generation using Pl SQL procedures. • Automated inventory division to deal with different levels of stock, purchase, and issue of accessories to keep records current and accurate using HTML, SQL and PL SQL procedures by creating custom reports and forms. • Improved the running efficiency of weekly reports by creating indexes on tables and successfully accomplished reduction in response time from 150ms to 2ms.

Dubai, United Arab Emirates

Worked as Data warehousing Consultant in Emirates Bank International and Dubai Bank , Dubai , UAE • Automated the process of extracting information against the existing manual system.• Generated end user operational MIS reports for various banking divisions such as loan, front office, remittance and finance.• Periodic extraction, transformation and load information from the dump files.• Designed and developed due clients, follow-ups and collections reports for loan section.• Transformation of business logic from Cobol to Database management for collection and other inhouse departments, which increased the customer service from 50% to 75%.• Designed and developed Oracle forms & reports generating up to 60 reports.• Engaged in modifications of existing form as per change request and maintained it.• Wrote Unix Shell Scripts to process the files on daily basis like renaming the file, extracting date from the file, unzipping the file and remove the junk characters from the file before loading them into the base tables.• Provided user training.• Fine tuned the performance of the reports and forms by rewriting the SQL queries.• Worked on SQL*Loader to load data from flat files obtained from various facilities every day.

Onsite (Uk & Spain) Chennai, India

Worked as Specialist Programmer and performed Onsite support at UK and Spain for Citi Bank.• Developed various Banking Applications for consumer banking, core banking, banking call center, credits and loan for leading Banks in India and UK.• Involved in Leading and coordinating test team, Requirements Gathering, Test Strategy Design.• Created prototype for Test Management and Maintenance of the Test Project in TestDirector7.2.• Creation of test Scripts and tested using WinRunner tool for front-end (Siebel 2000) systems in Call center Banking Convergence Project across EMEA countries (UK & Spain) and Branches for Service and Sales.• Conducted live demos, user training and created user manual and user guide for production support.• Involved in the continuous enhancements and fixing of production problems.• Created and modified several UNIX shell Scripts according to the changing needs of the project and client requirements.• Involved in data loading using PL/SQL and SQL*Loader calling UNIX scripts to download and manipulate files.

Damansara, Kl, Malaysia

Developed various modules to generate and create forms and reports for National High Way construction in Developer 2000 and Oracle 7.3.

M.Sc Computer Science, Computer Science, First Class With Distinction

WES - Canadian Equivalency - Bachelor's Degree (Four Years) and Post Graduate Diploma ( One year)

Bachelor'S Degree, Computer Science

Bharathidasan Govt. College of Arts and Science for Women, Pondicherry, India

Higher Secondary, Computer Science