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Award-winning learning & development professional with 20+ years of experience in the creation and delivery of professional and technical learning. Have managed teams of 40+ with budgets of $5M+. I love helping people excel in their roles and organizations meet their business goals via the development of custom learning solutions and curating and leveraging external content. Continually exploring innovative learning strategies to appropriately and smartly use the latest learning technologies.SKILLS:• Learning Development• Instructional Design• Team Management• Content Creation• e-Learning Design & Development• Leadership Development• Writing & Editing• Learning Strategy• Classroom Facilitation• Sales Training• LMS Administration• Knowledge Management• Curriculum Management• Project Management• Organizational Development• Training & Webinar Development• Program Development• CoachingINDUSTRY EXPERTISE:• Human Services• Healthcare• Legal• Insurance• Pharmaceutical• Technology• Startups• Entertainment (Gaming | Infotainment | TV)• Financial• Government (State | Federal | Military)• Education (K-12 | Corporate)• ManufacturingTECHNOLOGIES:• Authoring Tools (Articulate | Camtasia | Captivate | Lectora | myUdutu | Smartbuilder | DominKnow)• Learning Management Systems (Sumtotal | Saba | SAP/SuccessFactors | Skillsoft | Moodle | KnowledgePlanet | Workday | Cornerstone | Plateau)• Google G Suite• Adobe Creative Suite• Microsoft Office• Salesforce• Siebel• Linux• Kaltura• CorelDraw• Video Conferencing (WebEx | Zoom | Skype | Google Meet)• WordPress• Canva• Basecamp
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Edu Lead, Technical OperationsGoogle FiberRaleigh, Nc, Us
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Edu Program LeadGoogle Fiber Apr 2022 - PresentRaleigh, North Carolina, United StatesPrincipal learning business partner and consultant to Google Fiber Technical OperationsLead the team responsible for the design, development, and implementation of training programs for Google Fiber Technical OperationsSteer Google Fiber technical need evaluations to identify, define, and assess the current and future capabilities required to achieve the organization’s strategy and objectives.Create capability development strategy and prioritize solutions to support Google Fiber technology plans and corporate missionIdentify and support converting elements of live training to self-directed learning to improve consistency, scalability, and reduce overall costDevelop vendor training program with a repeatable framework that easily scales to other vendors or operational functionsCollaborate with enterprise leaders, external providers, and academic institutions to develop programs that build competitive capabilities and career paths in high-impact areasImprove efficiency and efficacy of content by implementing and adhering to quality standards -
Legal Learning Program ManagerMeta Dec 2021 - Apr 2022Remote Via NiitDrove detailed design and development of instructionally sound training assets for a global audience; including ILT, elearning, video, and job aids Developed measurement plans to assess impact and effectiveness of projectsManaged project scope and timeline Engaged directly with leadership and management on strategy/key summaries while also working at tactical level with teamIntegrated and synthesized technical, substantive, and contextual business information from multiple teams and sources -
Sr. Director, Learning EnablementCore Continuity Jan 2015 - Apr 2022Raleigh-Durham, North Carolina AreaServe as principal sales/customer enablement and learning & organizational development consultant to clients across industries including healthcare, technology, financial, security, and manufacturingWrite award applications for multiple clients with 100% success rate, resulting in clients winning major awards from Brandon Hall, ATD, and CLO Media.Create content for 30+ projects, including developing Camtasia-based e-learning, Articulate Rise/360 courses, blockchain/crypto-currency online help, and informational industry blogsEdit 22 video-based e-learning courses that are part of Red Hat’s industry-leading certification program -
Senior Learning StrategistBcbsnc Feb 2014 - Dec 2014Raleigh-Durham, North Carolina AreaAdvisor to CLO of ~5,000 associates on award-winning learning strategies, workforce learning innovation, integration of social media, and learning technologies Designed a modular curriculum approach to role training reducing time in classroom by ~60% while improving content reusability, consistency, flexibility, and scalability Restructured Enterprise Learning Strategy to align with corporate strategies and improve learner effectiveness, resulting in a 35% reduction in time spent in new hire training -
Sr. Director, Instructional SystemsBcbsnc Jun 2010 - Feb 2014Raleigh-Durham, North Carolina AreaLed team of 12-22 staff plus external resources in instructional design, multimedia development, training logistics, curriculum management, and technology supportCreator of BLOOM (Blue Learning Opportunities On-demand Media), an award-winning internal streaming video platform resulting in annual L&D savings of >$225,000Established India-based development team to reduce internal course development resources from 20 FTEs to 12 FTEs, resulting in net annual savings of ~$500,000
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Sr. Manager, Corporate Training ServicesRed Hat Jun 2008 - May 2010Raleigh-Durham, North Carolina AreaBased on cost/benefit analysis, in-sourced course development for product training at a savings of $488,000 per year Created organizational development program incorporating mentoring, continuous learning, cross-functional collaborative projects, and succession planningImplemented global systems for student management, certification delivery, virtual classrooms, and course distribution serving 4,800 associates in 39 countries.Designed and implemented rapid authoring framework reducing development time by 65% for new product courses -
Sales Curriculum ManagerRed Hat Apr 2007 - May 2008Raleigh, North Carolina, United StatesRevamped Sales College Boot Camp with deeper focus on products, sales soft skills, and Red Hat open source culture increasing revenue by $125+ million annually.Created competency framework and performance management approach adopted as the corporate standard for Red Hat Proposed creation of a collaborative Shared Services department to support Red Hat University (RHU) and its member Colleges and promoted to manage Shared Services
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Sr. Director Of Course DevelopmentBrightline Compliance Sep 2005 - Mar 2007Durham, North Carolina, United StatesIn first six months, improved on-time delivery rate of client courses by 30%Led internal staff of designers and offshore development team in development of 30+ compliance e-learning courses such as Diversity in the Workplace, Foreign Corrupt Practices Act, Antitrust and Anti-Competitive Practices, Reasonable Accommodation of Disabilities, Discrimination-Free Workplace, Workplace Ethics, and Protecting Sensitive InformationWorked directly with noted L&D author William Horton to create outlines, storyboards, and simulations for Workplace Violence Prevention e-learning courseManaged integration of courses in 200+ client learning management systems including SumTotal, Saba, Plateau, Skillsoft, SAP, KnowledgePlanet, and Moodle -
Director Of Multimedia DevelopmentTech Resource Group Sep 2001 - Sep 2005Raleigh, North Carolina, United StatesPrimary focus on sales training, specifically for major pharmaceutical companies with 15 of the global top 20 pharma companies as clients.Managed the successful completion of 62 major projects without missing a single deadline and with a 35% profit margin Led development of a massive e-learning project with over 50 hours of student seat time, the largest e-learning project ever developed by TRGProvided client support including project scoping, discovery, proposal preparation, and expert guidance on compliancy with AICC, SCORM, and Section 508 guidelines
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Sr. Editor Of TechnologyHowstuffworks.Com May 2000 - Sep 2001Cary, North Carolina AreaResearched and wrote more than 100 articles on various subjects in easy-to-understand language Contributing author for three books (How Stuff Works, More How Stuff Works, and How Much Does The Earth Weigh?)Developed B2B and B2C services such as a multi-vendor online training center designed to allow users to create their own custom training programExpert on computer and information technology topics for a variety of publications and media outlets, such as Smart Computing, USA Today, the Toronto Star and the L.A. Times -
Director Of Education Future NowNc School Of Science & Mathematics Jan 1996 - May 2000Durham, North Carolina, United StatesWrote grant proposal resulting in award of a $6.4 million US Dept of Education grantOrganized, implemented and directed Education Future NOW, a program designed to train more than 4,000 NC teachers to integrate technology into the classroom Achieved 115% of first year project goal while staying more than $45,000 under budgetManaged implementation of a series of technology centers (Cyber Campuses) in rural high schools around North Carolina providing live streaming virtual video classes
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Operations SupervisorUnited States Department Of Defense Jan 1989 - Jan 1996Raleigh, North Carolina, United StatesManaged day-to-day operations of Unisys System 80-based network and set up LAN connecting Unix-based IBM RS6000 server, Windows PCs and dedicated terminals. Key member of national project team that developed MIRS (MEPCOM Integrated Resource System), an initiative to computerize and streamline military recruit processing.Provided training and staff development in use of common computer applications.Developed custom software applications written in SQL using ENABLE, a powerful relational database system used by DoD.Developed tracking program to accumulate statistical data on applicant processing flow.Served as technical advisor to the Commanding Officer.Supervised operational processing of new military recruits with a 99% accuracy rating, highest in the nation.Provided staff training on regulatory procedures, interviewing techniques and support skills.Directed staff of 12 military and civilian employees.
Jeff Tyson Skills
Jeff Tyson Education Details
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Business Administration, Human Resource Management -
Southeastern Community CollegeBusiness Administration
Frequently Asked Questions about Jeff Tyson
What company does Jeff Tyson work for?
Jeff Tyson works for Google Fiber
What is Jeff Tyson's role at the current company?
Jeff Tyson's current role is EDU Lead, Technical Operations.
What is Jeff Tyson's email address?
Jeff Tyson's email address is dj****@****ail.com
What is Jeff Tyson's direct phone number?
Jeff Tyson's direct phone number is +191924*****
What schools did Jeff Tyson attend?
Jeff Tyson attended Western Governors University, Southeastern Community College.
What are some of Jeff Tyson's interests?
Jeff Tyson has interest in Innovative Technologies, Future Trends, Writing, Elearning, Motorcycles, Crafts, Being Creative, Billiards, Woodworking, Travel.
What skills is Jeff Tyson known for?
Jeff Tyson has skills like Creative Writing, Technical Writing, Instructional Design, Graphic Design, Multimedia, Problem Solving, Organizational Design, Social Media, Leadership Development, Strategic Leadership, Published Author, Content Creation.
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