David Thigpen Email & Phone Number

United States

Hawaii, United States

Effectively oversee the management and resolution of technical issues across a broad spectrum of 400+ switch and router configurations across the Pacific region . Demonstrate advanced proficiency in identifying and resolving technical issues associated with Cat5/6 cable, fiber, & wireless connections Provide supervision and comprehensive onboarding for new technicians on daily operations,including - NNMI network node monitoring, end-user network issues troubleshooting and resolution, and switch and router maintenance and management. – Detailed updating and monitoring of service request tickets on the Remedy Ticketing system to ensure timely customer accommodation of installations, resolution of technical issues, and fulfillment of other requests as needed.

Hawaii, United States

Monitor the classified and unclassified network equipment utilizing NNMi (Network Node Manager Interface). Identify network & facility incidents, submit tickets for troubleshooting & repair, notify the proper stakeholders to provide situational awareness, then dispatch the appropriate support group for troubleshooting, & resolution. Generate and disseminate advisories regarding outages, maintenance, and notifications as well as action taken on Operational-Directives (OPDIRs) and Tasking Orders (TASKORDs). Ensure pertinent network status information is relayed to the appropriate sections for executive directives & actions to be completed within strict timelines. Use the Remedy ticketing system to view and submit incident, service requests, & work orders. Ensure effective and efficient operation of network systems, architecture and topology by actively engaging network technicians who are tasked with keeping devices functional and compliant with operation security policies. Participate in strategic network planning, steady state operations planning, and development of contingency operation plans. Confer with and advise administrators, user representatives, and technical personnel regarding development, maintenance, and design of integrated network solutions. Participate in the development and implementation of policies and procedures regarding network equipment, maintenance, and monitoring as well as prepare status reports. Research impact of updates, establish implementation plan, taking into consideration system baselines, system interdependencies, disaster recovery options, notifying and coordinating with affected departments and users. Secure Video conference and web chat with team members on site and abroad for team meetings, updates, and training sessions daily. Use active directory to ensure valid user access and availability for valid Enterprise Network resources.Perform system backups, and document system changes along the way.

Climb up to 400 ft towers to access components, using safety equipment, such as full-body harnesses.Complete reports related to project status, progress, or other work details, using computer software.Perform maintenance or repair work on existing tower equipment, using hand or power tools.Lift equipment into position, using cranes and rigging tools or equipment, such as gin poles.Run appropriate power, ground, or coaxial cables

Honolulu, Hawaii, United States

SIEM Database access management Correspond with users to validate database queries , maintenance, and updatesmanaged work appropriate content and granted and restricted access based on group and relevant user rolesDocument and log all correspondence regarding all inbound and outbound user inquiry's Perform and log and database, network, and physical hardware pen testingWork individually and in teams to stay up to date on IT security industry best practices, updates, vulnerabilities, skill workshops and other vendor opportunitiesResearch impact of updates, establish implementation plan, taking into consideration system baselines, system interdependencies, disaster recovery options, notify and coordinate with affected departments and users, Perform system backups,apply updates, and log system changes.Establish, maintain and enforce strict hardware compliance And group policiesRegularly manage, update and purge active directory to ensure valid access and availability for valid company resourcesVideo conference and web chat with team members on site and abroad for team meetings, updates, training sessions on a bi-weekly basis.

Honolulu, Hawaii, United States

Work individually and in teams to receive incoming orders & send out IT Equipment that’s been RMA Installing and mounting servers, switches, pdu's and other network devices in server racks as well as mounting and decommissioning of the same types of equipment.Design and installation of structured fiber and cat6 cabling and patch panels IP Configuration of various network equipmentConfiguration and Deployment of Cisco video phone and Conference room kits & Installation of Wyse VDI clientsCapacity planning as far as maintenance windows, power& cooling requirements, rack space, cabling, and network connectivity necessary for new installations and management of existing equipment. Inventory management of including Recovering, testing and cleaning cat6 as well as fiber optic cable connector’s with fluke scope tool set. Designing and implementation a multiple full scaleData Center’s Working directly with vendors from Panduit their fiber optic and Cat-6 cartridges to build a 60+ rack structured cabling infrastructure via cable tray spanning 70+ full network racks with conduit overhead and below floor.

Chicago, Illinois, United States

Owned & Operated Beat The Geeks IT Consulting.

Eugene, Oregon, United States

Served as a first point of contact for AT&T mobile customers when they dial 611 for support. Provided tier 1 technical support for customers looking to unlock their device, add or remove features from their account, start new lines of service or purchase equipment and accessories, as well as U-verse & Direct TV sales. Documented and recapped any account changes, orders, or additional requests for each individual incoming call.

Urbana-Champaign Area

Served as member of the Network Operations Group as Wireless Network Designer and a Network Support Technician.Server racking and stacking over the course of the entire campus.Decommissioning monitors, servers, routers and switches.Decommission wireless access points to send back to third party vendor (Juniper). Re-programming wireless access points.Performing network upgrades. For each upgrade we uninstalled previous equipment and properly got rid of outdated materials.Document and communicate network performance baselines, changes in network design and project timelines to any required to appropriate staff on a per building basis. Provide internal and external customer support to a population of 40,000 + including faculty, staff, student and researchers.Participate in infrastructure design, planning, coordination and oversight and review of campus building wireless upgrades and new installations. Validate wireless signal and service by performing RF signal surveys using Ekahau Site Survey Software, surveying prospected coverage areas generating reports documenting signal strength heat maps & other performance metrics.Participate in group planning and discussion for changes to and support of the wired network. Utilize tools such as fiber inspection scopes, fiber cleaning equipment, labeler, cable testers, punch down tools, spectrum analyzers etc. as necessary to perform repairs, maintenance & installations. Provisioning and installation of Meru Class wireless access points and wireless controllers.Perform pre install site surveys with plant engineers determining wireless access point Locations, as well as mount types while accommodating varying site aesthetic requirements.

Southern, Illinois, United States

Wired the interior & exterior of customers premises, I fish various forms of inside wire such as cat5 and coaxial cables through walls, ceilings, attics, and crawl spaces. As a service & delivery Premise Technician I maintained AT&T’s promise of excellent customer service by safely, kindly, and respectfully connecting people to their world. Commuted by truck including but not limited to Champaign, Urbana, Decatur, & Danville IL Used JDSU Copper/Fiver LAN/WAN meter with other tool including iPad Pro tools & testing equipment responding to service tickets at residential and commercial customer’s premises. Responsibilities included installation, maintenance, & repair of AT&T’s U-Verse single and bonded pair ADSL/VDSL, IPTV, VOIP and POTS telephone services in businesses and homes. Safely used ladders, and ankle gaffs to climb 30ft+ utility poles to install maintain or replace service drop wires between serving terminals and network interface devices. Communicated and worked effectively with internal customers such as managers, fellow techs, and the call representatives to achieve individual and team objectives.

Chicago, Illinois, United States

Formulated and implemented IT solutions working independently and in teams Developed and maintained relationships with C level executives on a regular basisMastered data analysis using MS Access & Excel converting raw data to ad hoc reportsPerformed technical and financial risk assessments to gauge MS SharePoint & MS Project Server’s compatibility with TTX’s virtualized server environment Server and SharePoint installation. Determined the most timely, cost effective implementation approach which accommodated TTX’s culture without affecting their operationsBuilt use case scenarios and flow charts which involved strategic, tactical, and operational user interfaces establishing codependency’s among resources across the entire life cycle of a project while incorporating the technical and functional requirements as outlined by TTXResponsibilities included the design, coding, and testing of web sites and web applications using MS Visual Studio & MS Access Developed sites using HTML & CSS techniques, SalesForce customer relation services, alongside Drupal web content management systemServed as Chief Technology Officer for the startup Kosmic Egg Labs mobile application company developing, designing, and implementing applications and solutionsDeveloped wireframe diagrams, use case scenarios, and workflows charts for mobile appsWorked closely with the CEO and the Chief Marketing Officer presenting concepts, architecture plans, SDLC timelines and prototypes to venture capitalists

As Technology Officer I am responsible for understanding the necessary technical and functional requirements of the insanely creative and intuitive mobile apps our amazing team develops here @ Kosmic Egg Labs. My responsibilities include identifying cost effective solutions, determining the most efficient implementation approach, and setting forth the initial execution momentum. Duties as Chief Technology Officer also include the traditional planning and executing projects, managing resources, and training of partner and affiliate executives on the new creations.

Computer Engineering

Activities and Societies: MemPhaGo

Film, Directing And Computational Media Engineering & Production

High School Diploma, Music, Technology, & Theatre, 9-12

Activities and Societies: Concert Band, Jazz Band, Marching Band, Computer Club, Court Players Theatre Company , Drama Stars Theatre.

Computer Science, Electrical, Electronics And Communications Engineering