It Technician
Florianópolis, Santa Catarina, Brazil
• Provided customer support both in person and remotely, resolving technical problems efficiently• Installed and configured computers, printers, routers, network switches and other various devices• Performed computer maintenance, including hardware repairs and troubleshooting of systems (Microsoft Windows) and software (Autodesk, Microsoft Office, etc.)• Set up and serviced network cabling infrastructure to ensure reliable connectivity• Engaged in various additional responsibilities as needed to support overall IT operations