Daniel Fonseca Email & Phone Number

Miami, Fl, Us

Miami/Fort Lauderdale Area

Www.Yesyoucandietplan.Com

Retail E-commerce - Nutrition. Responsible for administration and coordination of Yes You Can!'s e-commerce, web development, and sales/marketing teams.

Www.Autopartsnetwork.Com | Www.Tintworld.Com

Retail Ecommerce - Automotive. Responsible for developing and executing strategic objectives for company's e-commerce division. Managed daily operations of personnel across all related company departments, including: web software development, catalog data team, advertising/marketing, external marketplace channels, customer service and sales, business analytics, shipping/logistics, merchandising, and vendor management.

Www.Beyondroi.Com

Comprehensive e-commerce consulting. Managed clients for profitable growth utilizing both paid and organic channels for online advertising, marketing, lead generation, as well as built custom ecommerce sites on platforms such as Volusion, Magento, and OS Commerce. Emphasis on UX and UI consulting to increase onsite conversion rates. Worked with variety of clients from sports paraphernalia to automotive parts and services. Measured results to verify true ROI by implementing custom client-side Google Analytics installations. Oversaw three month project for custom redesign of open-source Sugar CRM, utilized by both client services and sales. Introduced innovative, computerized processes for the automation of potential client prospecting, significantly increasing lead generation. Implemented numerous operational improvements within company.

Maitland, Fl

Correspondent Residential/Commercial Web-Based Mortgage Origination. Managed all branch operations: staffing, online advertising, training of administrative employees and sales team, and IT. Also, implemented/maintained new CRM, built advertising campaigns utilizing online lead generation, established early-adopter relationship with Zillow.com, significantly exceeded branch revenue quota from corporate office monthly.

Overland Park, Ks

Financial Planning. Trained/Managed sales staff of 9 on weekly basis. Personally consulted with 100+ high net-worth individuals regarding wealth transfers, retirement planning, and risk management. Created custom networked database to keep track of employee production, pay, and essential business analytics. Responsible for maintaining branch computer network for all employees (Windows/Outlook/Exchange). Coordinated, advertised, and presented over 20+ public events/presentations to promote company services.

Overland Park, Ks

Residential Mortgage Origination. LendingTree.com Designated 'Local Lender' for the Kansas City metro area. Community Home Lending is a direct mortgage lender/bank with 3 branches nationwide. Winner of multiple company-wide monthly contests for 'Top 3 Producer' in total profit out of over 25 production staff, high lead-to-sale conversion rates, MGIC mortgage insurance origination. Began with no experience in sales and quickly outpaced others with 10+ years mortgage origination experience within 12 months.

Lawrence, Ks

Federal Medicare Program Call Center. Managed & Trained team of 14 call center representatives (2004-2006). Solely researched/compiled extensive training material for Part D Medicare initiative, distributed to 2000+ call center reps for nationwide roll-out of Medicare prescription drug program. Handled 35+ escalated supervisor calls daily from reps on the floor dealing with difficult customers. Trained extensively in crisis call management due to the nature of our program.Prior to supervisor role, worked as Tier 1, 2, and claims representative with Medicare. Prior to these roles, worked as website technical support for online users of the federal government's student aid application portal, www.fafsa.edu.gov.NCS was granted a private government contract to manage customer service for multiple government programs, including Medicare, USCIS (Immigration Services), and the Federal Student Loan programs.