• Delivers excellent customer service to parents using one of four homeschooling platforms, assisting with subscription account support and helping families maximize their academic experience.• Assists families to procure and apply scholarships and charter school payments.• Provides support for curriculum and lesson paths.• Manages account cancelations, pauses, and refunds through Braintree billing system.

• Delivered excellent customer service to members and non-members utilizing a subscription-based job search platform that connects job seekers with flexible, remote, and freelance job opportunities.• Handled 40K+ customer inquiries pertaining to account issues, access, and website navigation, as well as technical troubleshooting requests via email, live chats, and phone.• Achieved the highest customer satisfaction rating across the team, with a 92% "great" scoring via customer feedback surveys, reflecting exceptional customer service skills and commitment to delivering a positive customer experience.• Actively engaged in multiple one-off projects that were support-specific or involved cross-team collaboration.• Tracked and reported issues/trends from the Voice of the customer regarding issues surfaced by customers and ensured feedback was provided to correct internal stakeholders to improve user experience.• Presented monthly end-user live training webinars to customers via Zoom and BigMarker platforms.• Played a key role in ensuring high-quality standards for subscriber flagged jobs by diligently assisting with daily quality assurance activities and promptly sending any necessary corrections or changes to the appropriate departments, resulting in improved overall job quality and increased customer satisfaction.• Demonstrated strong attention to detail and efficient processing skills by accurately and timely processing and coding cancellation requests on a weekly basis, ensuring smooth cancellation procedures and minimal errors or delays.• Successfully completed daily processing of billing disputes through the Braintree billing system, resulting in improved billing accuracy and customer satisfaction.

• Provided exceptional customer service by expertly fulfilling a wide range of product and service needs for students, staff, faculty, and department buyers. • Demonstrated exceptional organizational skills in efficiently managing staff training and scheduling duties, ensuring optimal allocation of resources and maximizing team productivity.• Implemented highly effective negotiating strategies to consistently secure favorable pricing through strategic vendor partnerships, resulting in significant cost savings for the university.• Successfully managed the entire lifecycle of large acquisition projects up to $55K, from initiation to closure, while ensuring effective communication of project scope, timeline, budget, and any adjustments needed to all relevant stakeholders, resulting in on-time and within budget project completion.• Managed financial reporting and administration, ensuring accurate and timely analysis of financial data, compliance with regulatory requirements, and effective communication of financial insights to stakeholders.• Achieved consistent annual sales growth, ranging from $600K to $1M, through a combination of strategic business development, effective client relationship management, and innovative sales techniques.

• Demonstrated exceptional expertise in servicing the local business community with technology products and services, resulting in high levels of customer satisfaction, repeat business, and increased market share.• Spearheaded business expansion efforts by proactively identifying and developing new leads and contacts for training, utilizing exceptional networking and communication skills to establish strong business relationships.• Played a key role in retail sales by providing exceptional customer service, expert product knowledge, and effective sales techniques, resulting in increased sales revenue and positive customer feedback.• Drove revenue growth and customer loyalty by effectively promoting and selling complete solution packages offered by CompUSA, utilizing exceptional sales and negotiation skills to close deals and exceed sales targets.

• Store operations and management.• Visual merchandising management.• Specialist training, mentoring, and career planning.• Customer experience management.• Business team lead.• Creative team management liaison.

Key Responsibilities:• Complete store management responsibilities (Hiring and staffing, HR, Fiscal responsibility, Merchandising, etc)• Reported double-digit percentage increase in store sales (YTD) • Successful corporate outreach program • Drove and achieved legendary customer serviceAccomplishments:• Recognized multiple times for weekly top five placements for metrics including high gross margin per transaction and over-achieving our plan• District leader in specialty and technology sales• Admiral's Award for Outstanding Customer Service • Greatness Award for Outstanding Customer Service• Greatness Award for Enabling Greatness Through Teamwork• Pioneer "Certified Productivity Consultant"• Best store 2003 sales to LY in 13-store district• Best store 2004 sales to goal percentage in 80-store region• Best store 2004 sales to LY in 80-store region• Best store 2004 improvement in conversion rate• Presidents Club 2004• 2004 Store Manager of the Year