Doug Gilman Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Senior Executive in charge of technology. Member of the Leadership Team.October 2022: Joined company as a consultantJanuary 2023: Joined as full-time employeeSpearheaded the development and execution of a comprehensive, multi-year IT strategy, aligning technological advancements with business goals to drive growth and efficiency.Established and nurtured strong partnerships with key business leaders, fostering collaboration and ensuring IT initiatives support organizational objectives.Led the selection and implementation of a new ERP platform, enhancing operational capabilities and streamlining business processes.Implemented a comprehensive cybersecurity program, significantly improving the company's security posture and protecting sensitive data.Directed the re-build of the company's network infrastructure, resulting in increased reliability, scalability, and performance to support future growth and innovation.Executive responsible for driving the process innovation program, including reengineering the company's sales, purchasing, and logistics processes, and implementing new technology to drive profitability improvements and efficiency gains.Developed and currently leading AI program focused on improving sales, customer service and inventory management capabilities using Artificial Intelligence.Created and currently running Kennicott’s strategic planning program.

Retired but learning new skill

Chicago, Il, Us

Executive leading technology engineering functions supporting business critical technology, including Alight's: client facing portal technology, API and services platforms, Customer Care platforms and Corporate Knowledge and Communications platforms. Responsible for design, development and deployment of enhancements, new technologies and new platforms.

Chicago, Il, Us

Technology leader responsible for the platforms support Alight's internal digital channel strategy. Led the development and implementation of Alight's intranet portal, knowledge sharing technology and .com platform. The build process was completed using an agile process, resulting in a concept to deployment time line of approximately seven weeks. The intranet portal has gone from 0 to over 3.2 million page views in 3 months and is averaging over 1 million page views per month.Responsible for Alight's core collaboration platformsTechnology executive for partnering with Alight's sales operations and marketing teams to drive sales enablement

London, Gb

Technology executive for driving Aon's internal and external digital channels. Responsible for design, architecture, development and deployment of Aon's internal digital channels, including its Knowledge platform. The platform built from the ground up and includes a People Finder application, which has gone from 0 to 2.7M searches per year in a two year period, a Knowledge Hub with over 5000 documents and 420K document views per year, Yammer collaboration platform with 170K posts per year and a new intranet, which has 36M page views per year. Responsible Aon's external digital channels, including aon.com.Accomplishments include:As a member of the business leadership team, develop and implement global knowledge management and sharing strategy.Develop a comprehensive technical and business architecture to capture, manage, and distribute business critical knowledgeProvide ongoing leadership for strategy, design, and development of Aon's Knowledge Sharing Platform and digital workplace initiatives.Manage the multi-year knowledge sharing initiative.Oversee cross-organizational integration strategy, mobile strategy, platform selection, and deployment plan.Develop, implement and manage multi-year technology strategiesResponsible for the re-design and development of Aon.com, including a new mobile presence.

London, Gb

Responsible for a $35M application portfolio including ERP, CRM and Knowledge systems. Successfully reduced costs while adding/enhancing applications. Proven track record of significantly lowering operating costs while maintaining and/or improving overall service through direction of new development efforts supporting AON’s global enterprise and corporate systems portfolio, including Finance, HR, Marketing, Knowledge Management, CRM/SFDC and Treasury systems. Managed insourced and outsourced resources including maintenance activities associated with corporate systems portfolio. Successfully increased application portfolio by 40% while reducing overall expenditures by 45%. Currently managing a $35 million budget. Accomplishments: - Spearheaded major upgrades to core products including numerous enhancements to HR applications through direction of new development and project activities supporting Finance and HR groups within Systems Development.- Reduced cost and dramatically improved efficiency through implementation of demand management processes.- Responsible for large application outsourcing relationship, numerous ASP relationships, and Corporate Systems relationship with Aon's infrastructure provider.- Leading the implementation of Aon's knowledge sharing technologies.- Manages Aon's inter and intranet applications- Lead a global implementation of SalesForce.com for a $2B division

London, Gb

Managed 20 project managers, 7 customer relationship directors, and 30+ staff members performing Tier I and II activities. Directed approximately 100 projects, utilizing $15M+ in project budgets and 15K+ person hours. Managed customer-facing functions within Aon’s shared service, infrastructure organization. Aligned infrastructure, application, and business strategies. Accomplishments:- Implemented structured project management processes and methodologies, and introduced project management metrics and structured communications program. Increased on-time, on-budget delivery from 5% to 85% in one year.- Liaised between business units customers and centralized infrastructure organization; structured joint planning and strategy sessions, formalizing communications processes. - Lowered overall service desk costs by 15% while increasing call volume by 50%, dramatically improving resolution rates by 35%. Results were due to implementation of centralized help desk organization, standardized processes, procedures, and metrics. Implemented consolidation program to move 27 help desks into 3 locations.

London, Gb

Identified and developed strategic market opportunities, facilitating strategic planning process for senior management team. Directed all reengineering and IT development efforts. Designed and implemented comprehensive business measures, including productivity and customer profitability. Designed new technologies supporting market opportunities, including automated insurance exchange. Implemented system controls ensuring future data quality. Facilitated design and development of all short and long-term business strategies for Aon’s small business subsidiary. Accomplishments:- Integral member of management team that drove unit from $12M in losses to break-even in just 18 months. - Reduced operating costs by 60% after spearheading reengineering effort.- Reduced costs and improved overall user productivity through realignment of core technologies.- Improved data quality from 30% to 90% in less than a year after managing extensive data clean-up effort.- Moved organization to less paper-intensive environment.

Managed the functions of a School Board, set agendas, mediated disputes, oversaw the Superintendent

Responsible for all aspects of this business. Including Sales, Marketing, Finance, Facilities, Operations and Customer Service. - Developed strategic plan and business plan- Conducted market analysis and evaluation- Conducted site selection- Developed and executed marketing plans- Set up business processes - Set up stand alone call center operation supporting five additional Pump-It-Up Franchises- Member of the Pump-It-Up Franchise Advisory Committee- Oversaw all HR activities- Managed Financial and Legal activities

Spearheaded Life Business Process Outsourcing Company within CNA, providing process-outsourcing services to Life insurance industry. Accomplishments:- Successfully led company to market through sales and marketing campaign utilizing multiple distribution channels.- Developed business and financial case to launch organization from concept to fully functional business.- Integral member of 60-person, internal consulting leadership team. Oversaw client management, project management, staff development, and practice leadership. - Identified, developed, and implemented various projects and business initiatives; worked closely with senior management of multiple business units toward business creation, mergers and acquisitions, strategic development, business process reengineering, and organizational design. - Assisted with career development and advancement of consulting staff members.

Gb

Business Development, Project Management, Client Management and Staff Development

Product Development, Project Management, Benchmarking, Financial Analysis, Industry Analysis

Worldwide, Oo

Financial Services/Insurance practice. Project Delivery, Staff Management, Business Development