As the Chief Operating Officer at Moxie Pest Control, I lead the development and execution of our company strategy for customer experience (CX) and employee experience (EX). With over eight years of experience in the pest control industry, I have a deep understanding of the challenges and opportunities in this field, and I am passionate about delivering exceptional service to our customers and creating a positive and rewarding culture for our team members.I manage over 2000 individuals across our field operations, contact center, and corporate departments, including IT & Data, Internal Communications, Marketing, People Operations, Ops Execution, and Sales Operations. I support our growth of 30%+ each year by implementing operational improvement projects, sales and operations training programs, and special initiatives that enhance our efficiency, quality, and profitability. I also leverage my communication and interpersonal skills to build strong relationships with our partners, vendors, and stakeholders, and to foster a collaborative and innovative environment.
Listed skills include Microsoft Excel, Leadership, Management, Logistics, and 33 others.