Djibril Kaba Email & Phone Number

New York, New York, United States

Managing the file systemCreating excel spreadsheets Troubleshoot PC/ Multifunction device Use online applications to generate grievances for members Answering emails/calls

Manhattan, Ny

Work independently to create, write and manage content to keep the information displayed on the site fresh, informative, and appealing.

Greater New York City Area

As the IT Support Intern for a large not for profit organization my team worked on projects including deploying workstations, printers, and monitors, resolving helpdesk tickets, creating and installing images using Acronis software, creating inventory reports using Microsoft Excel spreadsheets, collaborating across departments in order to complete tasks, proper data destruction procedures, and upgrading to Windows 10.

Managed a team of 8 Produce Clerks. Trained my team in Wholefoods customer hospitality policy otherwise known as the art of providing stellar customer service.

North Tonawanda, New York

• Responsible for products and services ensuring produce always represent the organization’s values• Kept equipment floors utensils clean and enforced sanitation regulations concerning produce• Exceptional organizational skills prioritizing assignments duties and emergencies and still meeting deadlines• In excellent shape ready to engage in physical activity for long periods at a time• Experienced with selling and cross selling of produce and dairy/frozen products

North Tonawanda, New York

• Offer friendly service to customers by responding to their needs and questions ensuring a pleasant dinning experience.• Wash dishes, mop, clean windows and maintain the visual presence of the store when not assisting customers

Here I mentored over 50 boys, from ages 7 to 11, at Niagara Falls Public School sites by teaching crucial values of charity, respect, and integrity.

Here I provided a warm smile along with a hot meal while setting up catered events, re filling hot and cold foods and beverages, before neatly packing up the event area and returning supplies to the office.

• Proactively acknowledged, greeted and assisted customers in store.• Managed the register in accordance with company guidelines.• Merchandised, stocked, and replenished the selling floor constantly.• Served multiple customers, discovered their needs, and made recommendations to generate sales.

• Worked as a team to exceed required daily quotas of completed interviews.• Steering conversations to diffuse caller anger and resolve caller issues and concerns.• Calm, courteous, and professional phone voice combined with quick thinking and fast reactions to potential objections to increase completed surveys and improve customer satisfaction.

Information Technology

Currently enrolled in this Information Technology/ career development program, working towards my A + and Network + certifications.

Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Siena Conduct Review Board (SCRB), Black Latino Student Union Member- at- Large, HEOP Academic Advisory board.