Dj Johnk Email & Phone Number

Cedar Rapids, IA, US

Iowa City-Cedar Rapids Area

Deliver best-in-class implementations of typical and atypical ITSM deployments, including extensive collaboration between workstreams (CSM, SPM, ITOM, ITAM) as a lead business process analyst, as well as extensive modeling of Service identification at multiple entities. Additionally, I am the Manager of 3 business process consultants within the ITSM.

Greater Minneapolis-St. Paul Area

Consultant working within the ServiceNow platform.Specific duties include Project Planning, Requirements gathering, Story writing, Unit testing, UI/UX design, work prioritization for project team, training material creation, in-person and virtual training, Organizational Change Management (OCM).Areas of expertise:ITSM (expert)Catalog and Portal.

Cedar Rapids, Iowa Area

Owner of the Incident, Request, Problem, and Knowledge IT Processes for the organization as a whole (30,000 employees), and work on the IT Service Management Team (ITSM).Key accomplishments:ServiceNow Implementation: An organizational initiative to lift and replace CMDB and Remedy ticketing system with ServiceNow CMDB and ServiceNow IT Service Management.

Cedar Rapids, Iowa Area

Perform Root Cause Analysis work as a result of high priority incidents.3rd Party account management.

Iowa City, Iowa Area

I work in the IT organization at ACT inc. facilitating Change Management, developing for our ticketing system (ServiceNow), as well as some Business Analysis (BA) work.Our Change Process adheres to ITIL process models, as do many of our internal IT processes, including Incident and Request.My experience developing in ServiceNow includes Workflow modeling.

Eden Prairie, MN

Oversee the Incident, Problem, Request fulfillment and other processes as needed for the IT department.Day to day process management working with IT and the business as well as participate in and run process maturity initiatives including process review, process improvement or tools (internal ticketing system) changes including functionality of the.

Eden Prairie, MN

Service Desk Team Lead to team of 22 Analysts serving over 9000 employees.Service Desk liaison to many internal IT departments (business trainers, 2nd level support, IT managers and developers), providing guidance on incident management, problem management, enhancement management, change management, and project managementDaily participant and scribe at.

Greater Minneapolis-St. Paul Area

Within our IT Department of 8 employees including myself, I work primarily as the Help Desk technician. I am responsible for receiving, resolving, or properly escalating all IT service requests.At this point, I am able to resolve most requests that come through our Help Desk software (ScriptLogic's BridgeTrak and Help Desk Authority HDA).Specifically, tags.

I cut my teeth troubleshooting walk-in computer problems.Once I had diagnosed the problem, I offered a solution or suggested replacing the unit, depending on the problem.In this role, I learned to completely assemble from parts, and troubleshoot most Desktop computers from major manufacturers.I also learned many of these methods with laptops, but in a more.

B.A., Graphic Design

Activities and Societies: UI Students in Graphic Design Honors Show (2005-06)

High School Diploma, General Studies

Activities and Societies: Theatre Officer (2 years), Model UN Delegate, 4-years of Science Honors, Newspaper Photo Editor