As a Principal Technical Product Owner, I guide strategic direction and execution of our technical product portfolio. My focus is on defining and prioritizing the product backlog, ensuring alignment with architectural principles and technical feasibility. With expertise in technical product management and agile methodologies, I collaborate closely with cross-functional teams to deliver high-quality products. I champion the voice of the customer, track key performance indicators, and foster a culture of innovation. My goal is to transform our technical product vision into reality, delivering exceptional value to our customers and stakeholders.

Past roles as COO and CEO.Responsibilities:o Participate in Pursuit Team (develop and present proposals to potential clients.)o Ensure client and team success on all levels of the engagement: technical, process, and team cohesion.o Mentor and coach clients and internal team members at all levels.o Provide Technical Product Development and Management services.o Internal Solution Architect, Process Engineer, and Cloud Engineer for early-stage startup product design and development.o Key contributor to early-stage product definition team.Accomplishments:o Founded the company to establish a clear product excellence engagement practice.o Led the company in customer engagement successes and drove revenue growth for the first year.o Created the working model for all engagements including outsourcing collaboration and Technical Program Leadership model.o Created two Web2 to Web3 enabled technical architectures for early-stage application projects.

Responsibilities:o Participate in Pursuit Team (develop and present proposals to potential clients.)o Ensure client and team success on all levels of the engagement: technical, process, and team cohesion.o Mentor and coach Scrum Masters and Engagement Managers.o Provide Technical Product Development capabilities to client engagements.Accomplishments:o Joined Tiempo as their first Solutions Engineer. Worked with leadership to create and define the company’s Solutions Engineering position.o Created the working model for Tiempo Flex, a project-based engagement model.o Grew assigned accounts by 200% in 2019.o Helped the company to achieve an NPS 58; no current assigned accounts are detractors.o Provided Technical Program and Product Management on a Low Code SAP RPA integration platform.o Led the largest engagement in company history, team of 65 Global 3Pillar Team Members

Contracted to support a large telecom in the development of a customer facing portal.Responsibilities:o Managing daily defect triage process.o Provide daily and weekly status reporting.o Conduct project planning, execution, and oversight.o Manage project and product risk.Accomplishments:o Given expanded responsibility to run cross functional team triage process and meetings.o Served as the manager for an Agile Scrum Team primarily consisting of contractors.

Contract to support MediaPro through a transition of new owners and CEO.Contract to Lead Program Manager for 2A Consulting’s near shore development team in building the Microsoft Build Live site and enhancing their custom content management system.o Supported Microsoft Windows and Devices Group marketing team with UX design, requirements documentation, issue management, project planning, vendor coordination, and content management system training.

Responsibilities:• Technical ownership of the Adaptive Awareness SaaS product.• Partnered with Product Development to define the product features.• Partnered with Operations for the physical architecture and Azure cloud implementation.Accomplishments:• Re-architected the Adaptive Awareness Platform to improve scalability and time-to-delivery.• Oversaw the launch of the Planning Tool with the new architecture.• Completed the transition of the team to an Agile Scrum framework.• Addressed offshore development shortcomings and onboarded new development partners.• Helped the company secure a major investment from a growth equity firm.

Responsibilities:• Partnered with business-, operations-, and technical-team TPMs to define the solutions, scope, architecture impacts, program plan, and outcomes.• Ownership of all aspects of technical projects.• Coordinated program activities and outcomes across 14 TPMs from fourteen teams.• Developed effective schedules and suggested action items to successfully complete the project.Accomplishments:• Increased responsibility from System TPM to Uber TPM on a large-scale tax project that affected global digital royalties for all digital products worldwide and involved coordination of 14 TPMs across forty-two impacted systems.• Developed work cadence for the program, managing weekly and monthly business reviews.• Mentored three Senior Technical Program Managers across three non-DCCP groups.• Lauded by Senior Manager of TPMs in DCCP as “…the fastest person I’ve ever seen onboard to Amazon culture.”

Responsibilities:• Directed and managed a team of project managers, program managers and senior quality assurance staff. • Managed various aspects of engineering teams and OEM partner programs.• SaaS operations oversight: Responsible for release planning and coordination, root cause analysis investigations, OEM operations interface, production support, and sustaining engineering coordination.• Engineering processes: Design, implement, and train engineering teams to Agile Scrum Framework. Coordinating with quality leads on QA processes and served as lead for all security and general business processes.• Collaboration with corporate partner ecosystem: Engage with OEM customer/partners, third-party content providers, and head unit (in-car components) development companies to ensure new products are brought to market and current program engagements run smoothly.• Lead Professional Services and manage services for all major OEM accounts, overseeing partner communications, project coordination, and program planning.Accomplishments:• Expanded role to encompass external verification, third-party management, production support, and operational oversight.• Reduced escalations to upper management by more than 95%.• Established single release calendar and release plans across all programs.• Led through four new programs and 12 major releases.• Reduced the number of customer-reported defects in production from over one hundred to fewer than five, where it remained stable for more than 2 years.• Identified by Nuance as a direct contributor to extension of major program when we were awarded two major program extensions, taking an OEM program from a 3-year to an 11-year program.• Drove internal SDLC process changes, including migration from waterfall to Agile processes.• Drafted, edited, and managed OEM requirements documents.• Responsible for all sizing/costing and commitments for all Professional Services programs and projects.

Responsibilities:• Managed onshore and offshore development teams in US, India, and Russia in the mobile application design and development efforts.• Managed relationships with client management team members.• Led project turnaround as well as corporate change initiatives and process improvements.• Managed a team of three senior project managers.• Converted from contract to full-time in June of 2011.Accomplishments:• Promoted to the US mobile applications practice lead.• Grew the program from two active projects to more than twenty.• Grew the project management team from 1 to 4 project leads.• Turned around four projects/programs within the company that were not meeting customer delivery expectations and achieved delivery and success with all of them.• Added two new offshore development groups to the practice area.• Managed eight projects across four industries within my first year.

Responsibilities:• Managed offshore development teams in India and Serbia to successfully deliver all applications for a major telecommunications client on two major engagements.• Managed other members of the senior delivery management staff.• Managed relationships with client management team members.• Responsible for technical quality of all work products delivered.Accomplishments:• Oversaw four major programs with T-Mobile.• Served as the program manager on the T-Mobile retail kiosks for their new “Play” store, including:o Hardware solutiono Nightly content distribution engine• In-store customer experience• Added one new offshore development group to the practice area.• Developed hundreds of UI screens using Adobe ActionScript and delivered using Adobe AIR Runtime. NOTE: I wrote Adobe ActionScript application code without previous ActionScript experience.

Responsibilities:• Managed the team of software engineers responsible for all software product development.• Created project plans for embedded, Windows CE, and Windows Mobile systems development.• Converted from contract position to full-time in April 2006.Accomplishments:• Defined the software architecture for the Renova-ST Cortical Stimulation System handheld computer application.• Owned the software development standards and policies.• Defined the NorthStar Neuroscience failure modes analysis methodology and processes for software.• Released all solution components for pivotal clinical trial, which executed without any software component incidents.• Created the approach and development plans for the software development projects leading to the product submission to the US Food and Drug Administration.• Served as the lead of the software components for the program failure modes analysis for the Renova-ST Cortical Stimulation System.

At Covestic Inc., took on the role of leading critical InfoSec security projects and enhancements for a major telecommunications client, AT&T. This position was central in steering complex projects, coordinating with internal teams at AT&T and external vendors to ensure the successful delivery of security solutions. Key achievements include:Orchestrated several InfoSec security projects, bolstering AT&T’s security posture through strategic project management and collaboration with cross-functional teams.Developed C# code for a unique test harness project, which was crucial in assessing the scalability and performance of an essential dashboard platform. The test harnessing process for the dashboard product led to a decision against its broader deployment, averting what would have been a costly failed rollout.Adapted proactively to changes in project scope and team dynamics at AT&T, including managing change and engaging in cross-functional project management.My tenure at Covestic highlighted expertise in managing significant InfoSec projects, technical proficiency in software development, and the capability to swiftly adapt to and utilize new project management tools and methodologies. The strategic project management approach, technical prowess, and adaptability resulted in substantial security improvements for AT&T, establishing a benchmark for professional excellence.

In a specialized contract position through MediaPro, took charge of a strategic project management improvement initiative for Mashusta Avionics teams. This role capitalized on extensive project management experience and leadership capabilities, demonstrating an adeptness in enhancing process optimization and team performance across varied operational settings. Contributions included:• Led a comprehensive project management improvement initiative at Mashusta Avionics, guiding teams through advanced methodologies and practices that significantly boosted their project execution capabilities.• Provided expert project management and coaching services.• Managed a successful eProject Rollout, encompassing detailed planning and execution of project management software integration.• Delivered focused Project Management training and mentoring, equipping client teams with essential knowledge and skills for their project activities and promoting a culture of ongoing improvement.This role was critical in advancing project management practices for MediaPro's client, establishing durable improvements in their operational structure. Demonstrated the ability to distill complex project management principles into practical strategies, significantly enhancing client efficiency and productivity.

At the forefront of product developments in KVM (keyboard, video, mouse) switches at Avocent, led the project for creation of a pioneering KVM switch model that offered internet access over IP, marking a significant leap in remote access technology. Directed a team of 12 software and electrical engineers through the development and release process of these switches for four OEM brands, from concept to market launch.Highlights include:• Led the team in developing an innovative KVM switch with internet access over IP, positioning Avocent as a front-runner in the field.• Managed a varied team of mechanical engineers, electrical engineers, and software developers to ensure smooth integration of hardware and software components.• Worked closely with the operations team to refine the bill of materials process, ensuring efficient transitions to manufacturing while upholding top quality and efficiency standards.• Achieved a 50% reduction in project timelines for subsequent projects through significant enhancements in software and hardware development processes.Throughout this period at Avocent, mastered and shared a broad spectrum of skills and technologies, covering hardware-software integration, mechanical and electrical engineering, embedded systems development, plus operations and manufacturing coordination. Adopted a strategic project management approach and a dedication to process optimization, leading to the successful launch of groundbreaking KVM switches. Cultivated an environment focused on continuous improvement and efficiency, leaving a durable imprint on the company and cementing a reputation as a leader in technical innovation and project execution.

Led the Information Systems staff, Software Engineers, and Project Managers at MediaPro, Inc., distinguishing through strategic leadership and innovation. Quickly advanced to lead the Software Development Group within the consulting division after initiating the development of a Custom Authoring Tool project. Key achievements included:• Created a custom authoring tool that simplified converting PowerPoint files into interactive online training content using DHTML and ASP code, transforming the content creation process.• Directed a team of software engineers in producing high-quality JavaScript and HTML code, mainly using Dreamweaver, which propelled the company's web development efforts.Additionally, managed the IT services migration and infrastructure development at MediaPro’s new facility. This project required strategic planning, coordination, and execution to ensure a smooth transition and operational continuity. Demonstrated project management skills and the ability to execute large-scale IT infrastructure projects on time and within budget.Under this leadership, the Software Development Group’s productivity doubled, highlighting strategic vision and operational effectiveness. Contributions went beyond software development, including significant enhancements in IT infrastructure and operational capabilities, fostering the company’s growth and technological progress.

Led product development initiatives at the boutique consulting firm Sunset Group, directly impacting the firm’s success in custom software solutions and online educational platforms. Responsibilities and achievements included:* Developed custom authoring tools, including an assessment tool for software testing and a DHTML generator for online training, meeting varied client needs.* Taught consultants in ToolBook and other technologies, enhancing their technical skills and promoting a learning culture.* Handled project management challenges effectively, gaining valuable experience from facing obstacles and contributing significantly to professional growth.The period at Sunset Group focused on technical innovation, effective project management, and maintaining quality under tight deadlines—prioritized mastering new skills for remote collaboration and efficient project completion.

Starting as a Technical Support Engineer, progressing to Project Manager and Technical Lead, responsibilities and contributions encompassed:• Providing exceptional phone and email support for ToolBook, Compel, and other Asymetrix products, solving thousands of customer and user issues.• Developing tailored ToolBook applications and overseeing projects for distinguished clients such as Ernst & Young.• Training and mentoring a dedicated team of tech support engineers and consultants on ToolBook and Asymetrix technologies, significantly enhancing their skills and productivity.• Playing a crucial role in various projects involving kiosks, training applications, DHTML, and ASP generators, applying expertise in ToolBook and related technical products.• Acquiring substantial knowledge and experience in software development, project management, and customer service in a fast-paced and innovative setting.Tenure at Asymetrix was marked by significant professional development and a notable contribution to the company's success, demonstrating profound technical leadership and project management capabilities within the software industry.